GENERAL SVC OTHER SUPV 1

UCLA; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

The UCLA Luskin Conference Center seeks an Assistant Front Office Manager to oversee 24-hour Front Desk operations, drive revenue, and elevate guest experiences on the UCLA campus in Westwood.

Ideal candidates bring 1+ years of front office leadership at a 4- or 5-star property, strong staff supervision, and a customer-focused mindset. The role requires flexibility for evenings, weekends, and holidays in a fast-paced environment.

Qualifications

• 1+ years experience in front office management at a 4- or 5-star property or hotel (Required)
• Supervise staff, delegate work, motivate team (Required)
• Strong interpersonal skills and cultural awareness (Required)
• Ability to give clear directives and use independent judgment (Required)
• Prioritize daily operations under tight schedules and emergencies (Required)
• Accounting and math skills to prepare cost estimates and billing explanations (Required)
• Proficient in standard business software and property management systems (Required)
• Strong business English writing for schedules, memos, and evaluations (Required)
• Good judgment and ethical standards in interactions and documentation (Required)
• Remain calm during guest dissatisfaction (Required)
• Excellent guest and team interaction in a high-volume setting (Required)
• Organizational and problem-solving skills for multitasking and deadlines (Required)
• Knowledge of university policies related to time reporting, payroll, etc. (Preferred)

Responsibilities

• Oversee 24-hour Front Desk operations with a focus on revenue optimization and guest satisfaction.
• Lead and develop front desk team to deliver high-touch service in a busy campus hotel setting.
• Uphold university and departmental policies, safety standards, and regulatory requirements.

Skills

Front office management

Staff supervision

Interpersonal communication

Decision making

Operational multitasking

Cost estimates and billing

MS Office & PMS

Business correspondence

Judgment and ethics

Customer service under pressure

Education

CA Driver's License (Class C)

Tools

Microsoft Office Suite

Property Management Software

Job description

Department Summary

The Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The LCC is an academic meeting and conference destination supporting UCLA's education and research mission.The Luskin Conference Center is a no-tipping environment.

Position Summary

Are you a hospitality professional with a passion for exceptional service and operational excellence? The UCLA Luskin Conference Center (LCC) is seeking a dynamic Assistant Front Office Manager to help oversee our 24-hour Front Desk operations. In this role, you will play a critical part in maximizing revenues, optimizing guest satisfaction, and fostering a culture of high-touch service in the heart of Westwood.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• 1+ years Experience in front office management at a 4 or 5 star property or hotel (Required)
• Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team (Required)
• Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner (Required)
• Ability to give clear directives and use independent, rational judgment when making decisions (Required)
• Ability to prioritize daily operational responsibilities and tasks on a tight schedule and with conflicting deadlines, while maintaining the ability to respond quickly and appropriately to unexpected situations and emergencies (Required)
• Accounting and math skills sufficient to prepare cost estimates, proposals, and billing explanations (Required)
• Proficient skill using standard business software (e.g. Microsoft Office Suite) and property management software (Required)
• Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence (Required)
• Strong judgment skills, decision-making abilities, and ethical standards regarding appropriate interactions with staff, reporting of incidents, maintaining documentation and files, and situational awareness and assessment (Required)
• Ability to remain calm in the face of adversity, such as guest dissatisfaction (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and a friendly and professional demeanor (Required)
• Strong organizational and problem-solving skills with the ability to multitask while meeting all business and regulatory deadlines (Required)
• Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Must be available to work varying schedules, including evenings, weekends, and holidays based on business needs (Required)
• Drive University vehicles, such as electric carts and vans (Required)
• Must carry a University cell phone (Required)

Schedule

Variable

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=General%20Services%20Other%20Supervisor%201%20(MI-DPT319200-JC005191-PD168522)