Assistant Front Office Manager - Lead Guest Services

The Sebastian - Vail - A Timbers Resort; Vail (CO); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free onsite shift parking

Discounted F&B, Spa Treatments & 4

401K with Match

PTO

Wellness Bonus

Full benefits: Medical, Dental, Vision

Merchant Ski Pass Program

Free onsite Chef prepared employee din

Descripción de la vacante

The Sebastian - Vail - A Timbers Resort seeks an Assistant Front Office Manager to support daily front desk operations and guest services. This role partners with the Front Office leadership to drive service excellence, staff development, and seamless guest experiences in a busy mountain resort.

You will assist with scheduling, training, and mentoring, while ensuring professional guest interactions and efficient room assignments. A team-first mindset and guest-centric approach are essential.

Formación

• Experience in front office, guest services, or hotel operations.
• Past leadership or supervisory role in hospitality preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to stay calm and professional in a fast-paced, guest-focused environment.
• Proficiency with hotel property management systems and standard office software.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsabilidades

• Support the Front Office Manager in overseeing daily front desk and guest services operations.
• Assist with scheduling, training, coaching, and mentoring front office team members.
• Ensure consistent delivery of exceptional guest service and resolve guest concerns with professionalism and care.
• Monitor check-in, check-out, room assignments, and other front desk processes to support operational efficiency.
• Help maintain accurate records, reports, and communication related to front office activities.
• Coordinate with housekeeping, reservations, and other departments to support seamless guest experiences.
• Promote adherence to property standards, service expectations, and operational procedures.
• Assist with handling guest feedback, service recovery, and special requests in a timely manner.
• Support team morale by modeling strong leadership, clear communication, and a guest-first mindset.
• Participate in daily briefings, staff meetings, and ongoing operational improvement efforts.

Conocimientos

Front Office

Guest Services

Leadership

Scheduling

Training

Communication

PMS proficiency

Organizational skills

Flexibility

Educación

Hospitality management coursework

Herramientas

PMS software

Office software

Descripción del empleo

The Sebastian - Vail - A Timbers Resort seeks an Assistant Front Office Manager to support daily front desk operations and guest services. This role partners with the Front Office leadership to drive service excellence, staff development, and seamless guest experiences in a busy mountain resort.

You will assist with scheduling, training, and mentoring, while ensuring professional guest interactions and efficient room assignments. A team-first mindset and guest-centric approach are essential.