Spa Operations & Guest Experience Lead

The Sebastian - Vail - A Timbers Resort; Vail (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free onsite shift parking

Discounted F&B

Free onsite dining room

Job summary

The Sebastian - Vail - A Timbers Resort is seeking a dedicated and service-focused professional to oversee daily spa operations and create a welcoming guest experience.

In this role, you will support the team in delivering exceptional service, maintain high standards of professionalism and cleanliness, and help with scheduling and team training. Benefits include discounted spa treatments and free onsite dining.

Qualifications

• Previous experience in spa, hospitality, wellness, or luxury service environments.
• Strong interpersonal and communication skills with a guest-focused approach.
• High attention to detail and commitment to maintaining premium service standards.

Responsibilities

• Supervise day-to-day spa operations to ensure a seamless guest experience.
• Support, coach, and motivate team members to deliver consistent, high-quality service.
• Assist with scheduling, staffing coverage, and coordination of daily workflow.

Skills

Customer service

Communication skills

Team leadership

Organization

Scheduling

Tools

Reservation systems

Point-of-sale tools

Job description

The Sebastian - Vail - A Timbers Resort is seeking a dedicated and service-focused professional to oversee daily spa operations and create a welcoming guest experience.

In this role, you will support the team in delivering exceptional service, maintain high standards of professionalism and cleanliness, and help with scheduling and team training. Benefits include discounted spa treatments and free onsite dining.