Assistant Front Office Lead - Guest Experience

Thesebastianvail; Vail (CO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free onsite shift parking

Discounted F&B, Spa Treatments & 0

401K with Match

PTO

Wellness Bonus

Full benefits including Medical,Dental

Merchant Ski Pass Program

Free onsite chef-prepared employee din

Job summary

The Sebastian Vail is seeking an Assistant Front Office Manager to support the daily operations of the front desk in a luxury mountain resort. You will lead by example, coach staff, and ensure a seamless, guest-focused experience for every guest.

You will work with the Front Office leadership to monitor check-in/out, coordinate with housekeeping and reservations, and uphold service standards while fostering a positive team environment.

Qualifications

• Front office, guest services, or hotel operations experience required.
• Leadership or supervisory experience preferred.
• Strong interpersonal, communication, and problem-solving abilities.

Responsibilities

• Oversee daily front desk and guest services operations with Front Office leadership.
• Assist with scheduling, training, coaching, and mentoring front office staff.
• Ensure exceptional guest service and address guest concerns professionally.
• Monitor check-in/check-out and room assignments to support efficiency.
• Maintain front office records, reports, and communications.
• Coordinate with housekeeping, reservations, and other departments for seamless guest experiences.
• Promote adherence to standards, service expectations, and procedures.
• Assist with handling guest feedback and service recovery promptly.
• Model leadership and clear communication to support team morale.
• Participate in daily briefings, staff meetings, and improvement initiatives.

Skills

Interpersonal skills

Communication skills

Problem-solving

Tools

Property Management System (PMS)

Job description

The Sebastian Vail is seeking an Assistant Front Office Manager to support the daily operations of the front desk in a luxury mountain resort. You will lead by example, coach staff, and ensure a seamless, guest-focused experience for every guest.

You will work with the Front Office leadership to monitor check-in/out, coordinate with housekeeping and reservations, and uphold service standards while fostering a positive team environment.