Assistant Front Office Manager ($70,304/YR-$79,400/YR)

Hyatt Regency; Newport Beach (CA); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Medical, dental and vision Insurance

Complimentary on-site parking

12 Complimentary room nights at Hyatt

Discounted hotel rates for colleagues

Complimentary colleague meals

Paid holidays and vacation

401(k) with employer match

Tuition Reimbursement

Growth opportunities

Job summary

Hyatt Regency Newport Beach is seeking an Assistant Front Office Manager to lead daily front desk operations, coach staff, and resolve guest concerns with grace.

You'll collaborate with Housekeeping, Engineering, F&B, and Sales to ensure seamless service, while overseeing scheduling, training, and performance evaluations for Front Desk Agents. A passion for hospitality and a proactive leader mindset are essential.

Qualifications

• 2-4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.
• 1-2 years previous supervisory or assistant management experience.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with PMS and other supportive computer programs.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Must possess: high energy, entrepreneurial spirit, motivational leader, effective communicator, ability to improve the bottom line.

Responsibilities

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service flow.
• Serve as Manager on Duty as needed, making confident decisions that support guest satisfaction and operational efficiency.
• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.
• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel's lifestyle brand.
• Resolve guest concerns with professionalism, empathy, and creativity.
• Monitor guest feedback channels and collaborate with leadership to elevate service standards.
• Train, mentor, and motivate Front Desk Agents and other guest services colleagues.
• Support scheduling, performance evaluations, and ongoing coaching.
• Foster a positive, inclusive, and high-energy team culture.
• Assist with guest billing, reconciliations and labor management for the Front Office.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Maintain accurate records, reports, and operational documentation.

Skills

People skills

Communication

PMS proficiency

Customer service

Tools

PMS software

Guest management system

Job description

Organization- Hyatt Regency Newport Beach - The Newporter

Find your place at The Hyatt Regency Newport Beach: Be a part of something bigger. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, wellbeing, and empathy. At Hyatt, diversity, equity and inclusion are at the core of our purpose, to care for people, so they can be their best.

Summary

As the Assistant Front Office Manager, you'll support the daily operations of the Front Desk team. You'll act as a key leader, ensuring smooth operations, coaching staff, and stepping in to resolve challenges with grace and confidence.

Key Responsibilities

Operational Leadership

• Oversee daily front office operations, ensuring seamless check-in, check-out, and guest service flow.
• Serve as Manager on Duty as needed, making confident decisions that support both guest satisfaction and operational efficiency.
• Maintain strong communication with Housekeeping, Engineering, F&B, and Sales to ensure alignment across departments.

Guest Experience

• Lead by example in delivering warm, intuitive, and personalized service that reflects the hotel's lifestyle brand.
• Resolve guest concerns with professionalism, empathy, and creativity.
• Monitor guest feedback channels and collaborate with leadership to elevate service standards.

Team Development

• Train, mentor, and motivate Front Desk Agents and other guest services colleagues.
• Support scheduling, performance evaluations, and ongoing coaching.
• Foster a positive, inclusive, and high-energy team culture.

Administrative & Financial

• Assist with guest billing, reconciliations and labor management for the Front Office.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Maintain accurate records, reports, and operational documentation.

Hyatt colleagues work in an environment that demands exceptional performance and offers a highly competitive benefits package, including:

• Medical, dental and vision Insurance, discounted prescriptions after 30 days
• Complimentary on-site parking
• 12 Complimentary room nights at Hyatt hotels worldwide
• Unlimited Colleague and Friends & Family discounted hotel room rates at Hyatt hotels worldwide
• Complimentary colleague meals in our cafeteria during scheduled shifts
• Paid Holidays, Vacation, Sick Leave, and New Child Leave
• Bereavement and jury duty pay
• 401(k) (employer match after 1 year of service)
• Employee Stock Purchase Plan
• Flexible Spending Account
• Tuition Reimbursement
• Opportunity for growth and advancement!

The salary range for this position is $70,304 to $79,400. This is the range for this position that Hyatt Regency Newport Beach reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

All Candidates must be in possession of identification proving authorization to work in the United States. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• 2-4 years of front office or guest services experience in a hotel environment; boutique or lifestyle hotel experience strongly preferred.
• 1-2 years previous supervisory or assistant management experience.
• Strong communication skills and a natural ability to connect with guests and team members.
• Proficiency with PMS and other supportive computer programs.
• Ability to multitask, stay calm under pressure, and make thoughtful decisions.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Flexible schedule, including nights, weekends, and holidays.