Front Desk Supervisor

Marriott Dallas Las Colinas; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and Dental Insurance

401(k) with company match

Paid Time Off (PTO)

Employee discounts

Job summary

Marriott Dallas Las Colinas is hiring a Front Desk Supervisor to oversee front office operations, support front desk staff, and resolve guest issues. The ideal candidate should have previous hotel experience, leadership capabilities, and be skilled in guest service and communication. Benefits include competitive pay, health/dental insurance, 401(k) with company match, PTO, and hotel discounts. This in-person role requires a flexible schedule to accommodate busy hotel operations.

Qualifications

• Previous hotel front desk experience required; supervisory or leadership experience preferred.
• Strong attention to detail and ability to multitask.
• Flexible schedule required, including evenings, weekends, and holidays.

Responsibilities

• Supervise front desk operations during assigned shifts.
• Lead, coach, and support front desk associates.
• Assist guests with check-in, check-out, and service recovery.

Skills

Strong guest service

Communication skills

Conflict-resolution skills

Job description

Overview

Marriott Dallas Las Colinas is seeking a professional, service-focused Front Desk Supervisor to join our Rooms Operations team. This role is responsible for supporting daily front office operations, leading front desk associates, resolving guest concerns, and ensuring every guest experience reflects the high standards of Marriott service. The ideal candidate is a confident communicator, a strong problem solver, and a hands-on leader who can support the team during busy arrivals, departures, group movements, and day-to-day hotel operations.

Responsibilities

• Supervise front desk operations during assigned shifts, ensuring smooth guest arrivals, departures, and service interactions.
• Lead, coach, and support front desk associates to deliver warm, professional, and efficient service.
• Assist guests with check-in, check-out, billing questions, room requests, and service recovery opportunities.
• Handle guest concerns with professionalism, urgency, and care while escalating major issues when appropriate.
• Monitor room inventory, room assignments, special requests, and VIP arrivals.
• Support Marriott Bonvoy recognition and ensure elite member benefits are properly delivered.
• Assist with training new associates on front desk procedures, brand standards, systems, and guest service expectations.
• Ensure compliance with cash handling, credit card, safety, privacy, and hotel operating procedures.
• Communicate effectively with Housekeeping, Engineering, Sales, Loss Prevention, and other hotel departments.
• Support occupancy, upgrade, and inventory strategies as directed by Front Office leadership.
• Maintain a professional presence in the lobby and serve as a visible leadership resource for both guests and associates.
• Complete shift reports, pass-on communication, and operational follow-up as needed.

Qualifications

• Previous hotel front desk experience required; supervisory or leadership experience preferred.
• Marriott experience and knowledge of Marriott systems preferred.
• Strong guest service, communication, and conflict-resolution skills.
• Ability to remain calm and professional in a fast-paced environment.
• Strong attention to detail and ability to multitask.
• Flexible schedule required, including evenings, weekends, and holidays.
• Professional appearance and demeanor required.
• Ability to stand for extended periods and assist with normal front office duties.

Ideal Candidate

The successful candidate will be dependable, positive, and solutions-oriented. They should enjoy leading by example, supporting their team, and creating memorable guest experiences. This position is ideal for someone looking to grow within hotel operations and develop into future front office leadership.

Benefits

Competitive pay, Health and Dental Insurance, company-paid Life Insurance, Short-Term and Long-Term Disability, Vision, 401(k) with company match, Paid Time Off (PTO), free hotel rooms, and hotel discounts. EOE.

• 401(k).
• Dental insurance.
• Employee discount.
• Flexible schedule.
• Health insurance.
• Paid time off.
• Vision insurance.

Work Location

In person