Assistant Front Office Manager

The Watergate Hotel; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

The Watergate Hotel in Washington, DC seeks a Front Office Manager to lead guest services and front desk operations. You will supervise Guest Service Agents, ensure a warm welcome, and maintain up-to-date information on rates, promotions, and guest programs while optimizing front-office profitability.

The role requires strong English communication, 3+ years of Front Office experience, and the ability to multi-task in a luxury hotel setting.

Qualifications

• 3+ years of Front Office experience at a hotel or similar property.
• Reading, writing and oral proficiency in English.
• Excellent overall communication skills.
• Ability to multitask and manage competing priorities.

Responsibilities

• Operate the Front Office properly, efficiently and with profitability.
• Supervise and assist Guest Service Agents with their duties.
• Ensure a warm and genuine arrival and departure experience for guests.
• Maintain Front Office information and rate/promotional details up-to-date.
• Ensure staff grooming and professional presentation.
• Maintain department records and minimize paperwork.
• Provide staffing oversight and act as Manager on Duty as needed.
• Communicate guest requests to relevant departments and ensure follow-up.
• Welcome VIP guests and anticipate individual guest needs.
• Contribute to training, coaching, and disciplinary actions for Guest Service Agents.

Skills

Front Office experience

English proficiency

Communication skills

Multi-tasking

Job description

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

The Hotel

Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location

The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

General Duties And Responsibilities

• Operate the Front Office properly, efficiently and with profitability
• Supervise and assist Guest Service Agents with their duties
• Ensure a warm and genuine arrival and departure experience
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards etc.
• Ensure that all Guest Service Agents are groomed according to hotel standards
• Maintain all department files and ensure that paperwork is kept to a minimum
• Ensure that sufficient stationary is available for the daily operation
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Personally welcome VIP as well as repeat guests; recognize and anticipate their individual needs
• Perform aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions, etc., for Guest Service Agents
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
• Identify quality improvement trends and effectively communicates issue to the Director of Front Office Operations
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments
• Perform any other reasonable duties as required by the Director of Front Office or Front Office Manager

Experience And Requirements

• 3 years+ of Front Office experience
• Reading, writing and oral proficiency in English.
• Excellent overall communication skills
• Able to multi-task