Assistant Front Office Manager

Fairmont; Austin (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical/Dental/Vision Insurance

401K

Complimentary shift meal

Employee discount on rates

Learning programs

Career growth opportunities

CSR involvement

Job summary

Fairmont Austin is seeking a Front Office Supervisor to lead daily operations in a luxury hotel environment. You will supervise Reception, Royal Service, Fairmont Gold and Guest Services, ensuring exceptional guest experiences and adherence to service standards.

Strong leadership, communication and organizational skills are required, along with hospitality management knowledge. This on-site role offers growth opportunities within a premier Accor property.

Qualifications

• Passion for guest service and delivering memorable experiences.
• Excellent written and verbal communication, interpersonal and leadership skills.
• Strong organizational ability with time management under pressure.
• Ability to supervise and train staff, and adjust staffing as needed.
• Knowledge of hotel operations and guest service standards.

Responsibilities

• Assist Front Office Manager in all aspects of the department.
• Provide managerial support for Reception, Royal Service, Fairmont Gold and Guest Services.
• Maintain professional, friendly and engaging service at all times.
• Ensure proper staffing and scheduling in line with productivity guidelines.
• Communicate updates via pre-shift logs, emails and meetings.
• Train supervisors and cover training duties when needed.
• Assist guests regarding hotel facilities in a helpful way.
• Follow department policies and safety procedures.
• Perform other duties as assigned.

Skills

Guest service

Communication

Leadership

Organization

Education

Hospitality management degree/diploma

Tools

Micros-Fidelio PMS

Job description

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train supervisors and fulfill training role in the absence of the trainer
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience
• Must have the ability to handle a multitude of tasks and Guest requests
• Knowledge of Micros-Fidelio Property Management System an asset
• Should possess or seek certification in basic first aid
• Strong guest service orientation and training skills background required
• Ability to work independently and prioritize responsibilities
• Experience with a Hotel loyalty program an asset
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V