Assistant Front Office Manager

Remington Hospitality; Sugar Land (TX); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Remington Hospitality is seeking a Front Office Supervisor/Manager to lead guest relations, staffing, and front desk operations in Sugar Land, TX. You will greet guests, manage check-ins/outs, and ensure superior service.

You will oversee front desk staffing, train teams, and coordinate with housekeeping and engineering to handle requests and maintenance. Strong MICROS experience is essential for daily transactions and reporting.

Formación

• Guest relations management and excellent communication.
• Staffing, interviewing, hiring, supervising and scheduling front desk teams.

Responsabilidades

• Anticipate guest needs and maintain positive guest relations while greeting and efficiently handling check-ins/outs.
• Ensure proper staffing levels for front office staff, including interviewing, hiring, supervising, training and scheduling.
• Understand front office staff roles and perform duties as needed.
• Resolve guest complaints with investigations and creative problem solving to ensure satisfaction.
• Operate MICROS system for daily transactions and routine tasks.
• Coordinate with Housekeeping and Engineering on room requests and maintenance.
• Assist General Manager with special requests, group blocks, and unusual circumstances.

Conocimientos

Guest relations

Staff management

Scheduling

Communication

Problem solving

Herramientas

MICROS system

Descripción del empleo

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.