Assistant Front Office Manager - Sheraton Indianapolis City Centre

Remington Hospitality; Indianapolis (IN); Vor Ort; USD 42.000 - 70.000; Vollzeit

Zusammenfassung

Remington Hospitality in Indianapolis seeks a Front Office Manager to oversee guest services, greet guests, and ensure efficient check-in and check-out. You will coordinate front desk staffing, interview and train associates, and supervise PBX operators and bell staff.

You will resolve guest complaints with prompt, creative solutions, manage MICROS transactions, and collaborate with Housekeeping and Engineering on room needs.

Jobbeschreibung

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Assist the General Manager by handling special requests, group blocking and unusual circumstances.