R.O.- Operations Manager

capitalvacations; Branson (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Career growth

Medical, Dental, Vision insurance

401k

Enthusiastic team environment

Travel perks to all resort locations

Job summary

Capital Vacations is seeking an Operations Manager to oversee day-to-day resort operations and lead Front Office, Maintenance, and Housekeeping teams. You will coordinate with the General Manager on operational projects and act as the resort exchange company coordinator for owner programs.

Ideal candidates bring 2+ years in hospitality and a degree in hospitality management, or an equivalent combination of education and experience.

Qualifications

• Associate’s degree in Hospitality Management; Bachelor’s degree preferred, or 2+ years relevant experience.
• Minimum of two years in the hospitality industry.

Responsibilities

• Coordinate all Board-related functions with the General Manager.
• Assist the General Manager with operational projects.
• Function as resort exchange company coordinator and manage owner programs.
• Responsible for after-hours calls relating to resort issues as needed.
• Supervise and coordinate operations of Front Office, Maintenance, Housekeeping, etc.
• Assign rooms; pre-block and manage VIP and special requests daily.
• Assist with payroll processing, time edits, PTO approvals in GM's absence.
• Coordinate with department heads to ensure smooth-running operations.
• Manage guests' vouchers and folios; assist with inquiries and complaints.
• Requisition supplies and equipment; maintain monthly inventory.
• Discipline subordinates when necessary; assist in training new team members.
• Code and process payables for review by management.
• Research accounting questions and discrepancies; relay information promptly.
• Coordinate vendor negotiations as directed by the General Manager.
• Assist General Manager with policy implementation for staff.

Skills

MS Office

Multitasking

Interpersonal skills

Leadership

Guest services

Staff training

Professional appearance

Flexibility

Education

Associate's degree in Hospitality Management

Bachelor's degree preferred

Job description

Opportunity for career advancement in a fast paced, growth-oriented Organization.

Below are just some of the benefits you'll receive!

• Competitive Salary
• Paid time off
• Career growth
• Medical / Dental / Vision insurance
• 401k
• Enthusiastic team environment
• Travel Perks to all our Resort locations

Purpose

The Operations Manager provides services essential to the mission of the organization and the day-to-day operations of the Resort.

Principal Duties and Responsibilities

• Responsibilities listed may not apply to all locations
• Assists in coordinating all Board related functions with General Manager
• Assists the General Manager with all operational projects
• Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
• Is responsible for after hour calls relating to resort issues as needed
• Supervises and coordinates all operations of the Resorts’ departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
• Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
• Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
• Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
• Controls all guests’ vouchers and accuracy of the room or guests’ folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Disciplines subordinates when necessary
• Assists in training new team members
• Codes and processes payables for review by management
• Researches all Accounting related questions, discrepancies, and processes information promptly
• Contacts and negotiates vendor agreements as directed by the General Manager
• Coordinates and assists General Manager with the implementation of all policies and procedures for staff
• Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
• Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Performs all other related duties and projects as assigned

General Statement

Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.

Job Requirements

Education, Essential Training / Certifications, and Experience

• Associate’s degree in Hospitality Management, Bachelor’s degree preferred, or in place of a degree, 2+ years of relevant experience
• Minimum of two (2) years in the hospitality industry

Skills, Knowledge, and Abilities

• Knowledge and proficiency in Microsoft Office
• Knowledge and ability to use all basic office equipment
• Multitask-oriented, organized and able to set priorities
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Excellent communication skills, both written and oral
• Proven leadership skills
• Ability to process and resolve guest service requirements
• Ability to assist, train and direct staff where necessary
• Must dress professionally
• Flexible schedule, weekends and holidays are a must

Shift

Additional hours may be required to cover shifts, meet deadlines and goals as necessary

• Needs to be flexible