Assistant Front Office Manager

Hotel Lincoln; Chicago (IL); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Hotel Lincoln in Chicago is seeking an Assistant Front Office Manager to lead evening shifts and assist the Front Office Manager in daily front desk operations. You will ensure top-tier guest service, staff supervision, and policy adherence at this boutique property.

The role emphasizes strong communication, cash handling, and computer skills, with a focus on maintaining a welcoming, efficient front office that reflects our Midwestern charm.

Qualifications

• 1+ year of departmental management or supervisory experience in hotel front office.
• Ability to manage and lead each discipline of the department independently.
• Prior cash handling experience is necessary.
• Ability to communicate effectively with the public and other team members.
• Computer experience is required.

Responsibilities

• Oversee daily operations of the front desk and assist the Front Office Manager.
• Ensure the highest level of guest service and smooth running of evening shift operations.
• Manage staff, schedules, and adherence to procedures and policies.
• Act as Manager On-Duty during evening hours to resolve guest issues and maintain standards.

Skills

Hospitality leadership

Cash handling

Guest communication

Computer skills

Shift management

Tools

POS software

Job description

Property Description

Join the Team at Hotel Lincoln!Perched in the heart of Chicago’s lively Old Town, Hotel Lincoln isn’t just a place to stay—it’s a place where personality shines. Our eclectic, boutique vibe pairs sweeping views of Lincoln Park and Lake Michigan with the kind of Midwestern charm guests rave about. Steps from the Lincoln Park Zoo, North Avenue Beach, Navy Pier, and the best of downtown, we’re at the center of it all.

If you’re passionate about hospitality, love a workplace with character, and want to be part of a team that delivers an unforgettable Chicago experience every day—Hotel Lincoln is where you belong.

Overview

We are seeking a highly motivated and detail-oriented Assistant Front Office Manager to join our team! In this role, you will assist the Front Office Manager in overseeing the daily operations of the front desk, ensuring the highest level of customer service is provided to all guests. You will also help manage the staff and ensure that all procedures and policies are followed. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening. As the Assistant Front Office Manager, you will be a key player in the success at our beautiful property!

Qualifications

• Prefer 1+ year departmental management or supervisory experience in hotel front office
• Ability to manage and lead each discipline of the department independently
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Computer experience required

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $58,000.00 - USD $60,000.00 /Yr.