ASSISTANT FRONT OFFICE MANAGER

Dr-Hotel-Employee-Leasing-LL; Boca Raton (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Dr-Hotel-Employee-Leasing-LL is seeking an Assistant Front Office Manager to support the Front Office Manager by overseeing daily front desk operations, supervising staff, and ensuring excellent guest service. You will help maintain efficiency, accuracy, and professionalism while assisting with training, scheduling, and service recovery.

The role offers leadership opportunities with daily guest interaction in a hospitality setting, with growth potential and a dynamic front office environment

Qualifications

• Experience leading front desk or guest services teams preferred.
• Strong communication and organization skills required.
• Comfortable using hotel systems and managing multiple tasks.

Responsibilities

• Oversee daily front desk operations and guest service delivery.
• Coach, supervise, and develop front desk staff.
• Manage check-ins/check-outs, reservations, and guest accounts.
• Handle escalated guest concerns and ensure timely service recovery.
• Monitor staffing levels and assist with scheduling and shift coverage.
• Maintain logs, reports, and financial documentation.

Skills

Leadership

Customer service

Coaching

Scheduling

Problem solving

Front desk operations

Team development

Tools

Hotel systems

Job description

You are organized, service driven, and skilled at supporting front desk operations. You know how to coach a team, solve problems, and ensure guests enjoy a smooth, welcoming experience. If you thrive in hospitality and enjoy leadership with hands‑on involvement, keep reading.The RoleAs the Assistant Front Office Manager, you support the Front Office Manager by overseeing daily front desk operations, managing staff, and ensuring excellent guest service. You help maintain efficiency, accuracy, and professionalism while assisting with training, scheduling, and service recovery.What You Will Be Doing• Support daily front desk and guest service operations• Assist with supervising, coaching, and developing the front desk team• Oversee check ins, check outs, reservations, and guest account handling• Handle escalated guest concerns and ensure timely service recovery• Monitor staffing levels and assist with scheduling and shift coverage• Ensure compliance with hotel procedures, policies, and brand standards• Maintain accuracy in logs, reports, and financial documentation• Communicate effectively with housekeeping, engineering, and leadership• Support onboarding, training, and performance evaluations• Lead by example to provide warm, professional guest serviceWhy You Will Love It Here• Leadership opportunity with daily guest interaction• Supportive management and opportunities for career growth• A dynamic front office environment where you make an impactReady to Join the TeamIf you are ready to support front office operations and help deliver excellent guest service, we would love to meet you.Apply now.EOEWhat Makes You You• Previous front desk or guest service leadership experience preferred• Strong communication, organization, and customer service skills• Professional, dependable, and able to lead by example• Comfortable using hotel systems and managing multiple tasks• Effective problem solver with a positive, team-oriented attitude• Passionate about hospitality and creating great guest experiences• Flexible to work any shifts, including holidays and weekends