GUEST SERVICE SUPERVISOR

F&M FT WALTON LEASING LLC; Austin (TX); On-site; USD 38,000 - 55,000; Full time

Job summary

F&M FT WALTON LEASING LLC invites you to join as Guest Service Supervisor in our Austin property. You will support front desk operations, guide the guest services team, and ensure a welcoming experience from arrival to departure.

You'll coach staff, handle guest concerns, and maintain accurate shift records while upholding brand standards. This role requires hospitality experience, teamwork, and strong problem-solving in a fast-paced environment.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional, and dependable.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekend.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check ins, check outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Customer service

Leadership

Communication

Problem solving

Multitasking

Hospitality

Hotel systems

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The RoleAs the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be DoingAssist in supervising front desk staff and daily operationsSupport check ins, check outs, reservations, and guest inquiriesProvide coaching and training to team membersHandle guest concerns and resolve service issues professionallyEnsure front desk procedures and brand standards are followedMaintain accurate records, logs, and shift informationCommunicate important updates to management and other departmentsAssist with cashiering, billing, and basic audit tasksWhy You Will Love It HereA positive and team-oriented environmentOpportunities for growth in front office and hotel leadershipA role where you help shape the guest experienceReady to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.Apply now.EOEWhat Makes You YouPrevious front desk or hospitality experience requiredStrong customer service and communication skillsAbility to lead, coach, and support a teamCalm, professional, and dependableStrong problem solving and multitasking abilitiesComfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend