OPERATIONS MANAGER

Dimension Hospitality, LLC; Santa Ana (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Dimension Hospitality, LLC is seeking an Hotel Operations Manager to oversee day-to-day hotel operations, ensuring exceptional guest service and adherence to company standards. You will coordinate with department leaders across front office, housekeeping, F&B, maintenance, and guest services to drive efficiency and teamwork.

The role emphasizes coaching department managers, monitoring guest satisfaction, and implementing service improvements while maintaining brand standards and safety policies.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.

Responsibilities

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency.
• Lead, coach, and support department managers and team members across hotel operations.
• Monitor guest satisfaction scores and implement service improvement initiatives.
• Address and resolve guest concerns promptly and professionally.
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures.
• Manage staffing levels, scheduling, employee development, and performance management.

Skills

Leadership

Operational excellence

Staff development

Guest satisfaction

Education

Bachelor's degree in Hospitality

Tools

PMS (Property Management System)

Job description

You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.The RoleAs the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.What You Will Be DoingOversee daily hotel operations to ensure exceptional guest service and operational efficiencyLead, coach, and support department managers and team members across hotel operationsMonitor guest satisfaction scores and implement service improvement initiativesAddress and resolve guest concerns promptly and professionallyEnsure compliance with hotel policies, brand standards, safety regulations, and company proceduresManage staffing levels, scheduling, employee development, and performance managementReview operational reports, labor costs, revenues, and expenses to support business goalsCoordinate with all departments to ensure seamless communication and service deliveryMonitor property appearance, cleanliness, maintenance, and overall guest experience standardsSupport budgeting, forecasting, inventory management, and cost-control initiativesAssist with recruitment, onboarding, and training programsServe as Manager on Duty as scheduled, including evenings, weekends, and holidaysFoster a positive, professional, and guest-focused work environmentWhy You Will Love It HereOpportunity to lead hotel operations and make a direct impact on guest satisfactionProfessional growth and advancement opportunities within hospitality leadershipCollaborative and supportive team environmentDynamic workplace where every day brings new challenges and opportunitiesAbility to develop teams and drive operational successReady to Join the TeamIf you are ready to lead hotel operations, inspire teams, and deliver outstanding guest experiences, we would love to meet you.Apply now.EOEWhat Makes You YouPrevious hotel front office leadership experience requiredStrong communication, leadership, and problem solving skillsOrganized, dependable, and detail orientedComfortable using hotel systems, reporting tools, and front office processesAble to multitask and maintain professionalism under pressurePassionate about hospitality and creating excellent guest experiencesFlexible to work any shifts, including holidays and weekends.