GUEST SERVICE SUPERVISOR

Residence Inn by Marriott; San Diego (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Residence Inn by Marriott in San Diego is seeking a Guest Service Supervisor to support front desk operations and lead the guest services team from arrival to departure. You will coach staff, handle guest inquiries, resolve concerns, ensure brand standards, and assist with cashiering and basic audit tasks.

The role requires hospitality experience, strong communication, calm professionalism, and the ability to multitask across shifts, including holidays and weekends.

Qualifications

• Previous front desk or hospitality experience required.
• Strong customer service and communication skills.
• Ability to lead, coach, and support a team.
• Calm, professional and dependable demeanor.
• Strong problem solving and multitasking abilities.
• Comfortable with computers and hotel systems.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Assist in supervising front desk staff and daily operations.
• Support check-ins, check-outs, reservations, and guest inquiries.
• Provide coaching and training to team members.
• Handle guest concerns and resolve service issues professionally.
• Ensure front desk procedures and brand standards are followed.
• Maintain accurate records, logs, and shift information.
• Communicate important updates to management and other departments.
• Assist with cashiering, billing, and basic audit tasks.

Skills

Customer service

Communication skills

Leadership/Coaching

Problem solving

Multitasking

Hotel systems

Flexible shifts

Job description

You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.The RoleAs the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.What You Will Be DoingAssist in supervising front desk staff and daily operationsSupport check ins, check outs, reservations, and guest inquiriesProvide coaching and training to team membersHandle guest concerns and resolve service issues professionallyEnsure front desk procedures and brand standards are followedMaintain accurate records, logs, and shift informationCommunicate important updates to management and other departmentsAssist with cashiering, billing, and basic audit tasksWhy You Will Love It HereA positive and team-oriented environmentOpportunities for growth in front office and hotel leadershipA role where you help shape the guest experienceReady to Join the TeamIf you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.Apply now.EOEWhat Makes You YouPrevious front desk or hospitality experience requiredStrong customer service and communication skillsAbility to lead, coach, and support a teamCalm, professional, and dependableStrong problem solving and multitasking abilitiesComfortable with computers and hotel systemsFlexible to work any shifts including holidays and weekend