ASSISTANT FRONT OFFICE MANAGER

DIMENSION MASTER; Boca Raton (FL); On-site; USD 52,000 - 550,000; Full time

Job summary

DIMENSION MASTER in Boca Raton, FL is seeking an Assistant Front Office Manager to oversee daily front desk operations, manage staff, and ensure guest satisfaction. You will coach the front desk team, handle check-ins/outs, and maintain accurate logs and reports.

This role offers leadership with hands-on involvement, opportunities for career growth, and the chance to shape a welcoming hotel experience through training, scheduling, and service recovery.

Qualifications

• Previous front desk or guest service leadership experience preferred.
• Strong communication, organization, and customer service skills.
• Flexible to work holidays and weekends.

Responsibilities

• Support daily front desk and guest service operations
• Assist with supervising, coaching, and developing the front desk team
• Oversee check-ins, check-outs, reservations, and guest accounts
• Handle escalated guest concerns and ensure timely service recovery
• Monitor staffing levels and assist with scheduling and shift coverage
• Ensure compliance with hotel procedures, policies, and brand standards
• Maintain accuracy in logs, reports, and financial documentation
• Communicate effectively with housekeeping, engineering, and leadership
• Support onboarding, training, and performance evaluations
• Lead by example to provide warm, professional guest service

Skills

Front desk leadership

Guest service

Communication

Staff coaching

Problem solving

Scheduling

Tools

Hotel PMS

Job description

Job DetailsJob Location: Boca Raton, FL 33486Position Type: Full TimeSalary Range: $52,000.00 - $550,000.00 SalaryJob Shift: SwingYou are organized, service driven, and skilled at supporting front desk operations. You know how to coach a team, solve problems, and ensure guests enjoy a smooth, welcoming experience. If you thrive in hospitality and enjoy leadership with hands‑on involvement, keep reading.

The Role As the Assistant Front Office Manager, you support the Front Office Manager by overseeing daily front desk operations, managing staff, and ensuring excellent guest service. You help maintain efficiency, accuracy, and professionalism while assisting with training, scheduling, and service recovery.

What You Will Be Doing

• Support daily front desk and guest service operations
• Assist with supervising, coaching, and developing the front desk team
• Oversee check ins, check outs, reservations, and guest account handling
• Handle escalated guest concerns and ensure timely service recovery
• Monitor staffing levels and assist with scheduling and shift coverage
• Ensure compliance with hotel procedures, policies, and brand standards
• Maintain accuracy in logs, reports, and financial documentation
• Communicate effectively with housekeeping, engineering, and leadership
• Support onboarding, training, and performance evaluations
• Lead by example to provide warm, professional guest service

Why You Will Love It Here

• Leadership opportunity with daily guest interaction
• Supportive management and opportunities for career growth
• A dynamic front office environment where you make an impact

Ready to Join the Team

If you are ready to support front office operations and help deliver excellent guest service, we would love to meet you.

EOE

QualificationsWhat Makes You You

• Previous front desk or guest service leadership experience preferred
• Strong communication, organization, and customer service skills
• Professional, dependable, and able to lead by example
• Comfortable using hotel systems and managing multiple tasks
• Effective problem solver with a positive, team-oriented attitude
• Passionate about hospitality and creating great guest experiences
• Flexible to work any shifts, including holidays and weekends