Assistant Front Office Manager

Crestline Hotels & Resorts; Washington (District of Columbia); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Travel Discounts

Educational Assistance

Complimentary Parking

Job summary

Courtyard/Residence Inn Washington, DC Convention Center, a dual-branded Marriott property, seeks an energetic Assistant Front Office Manager to lead the Front Office team and deliver exceptional guest experiences in downtown Washington, DC.

The role requires leadership, strong guest-service focus, and outstanding organizational skills to thrive in a fast-paced hospitality environment. Crestline Hotels & Resorts is an Equal Opportunity Employer.

Qualifications

• Bachelor’s Degree (four-year college or university) preferred; or 3 years of work experience equivalent.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems required.

Responsibilities

• Ensure front office staff and management are properly trained to standards and able to carry out operations of each department.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Provide leadership and mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies and service procedures.

Skills

Leadership

Guest service

Communication

Problem solving

Organizational skills

Hospitality knowledge

Education

Bachelor’s Degree

Hotel information systems experience

Tools

Microsoft Word

Excel

Job description

Assistant Front Office Manager

Join the Courtyard/Residence Inn Washington, DC Convention Center, a dual‑branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full‑service restaurant, and 10,200 square feet of flexible event space, our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service‑focused, and results‑driven Assistant Front Office Manager to lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast‑paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.

Why Join Us?

At Courtyard/Residence Inn DC Convention Center, you’re more than an associate—you are part of a team that values collaboration, recognition, professional development, and career growth. We foster a culture where motivated hospitality professionals can thrive, lead with confidence, and make a lasting impact on both guests and team members.

What You’ll Love About This Opportunity

• Lead and mentor a high‑performing Front Office team
• Work in one of Washington, DC’s premier hospitality destinations
• Gain valuable leadership experience in a large Marriott‑branded operation
• Partner with hotel leaders to drive guest satisfaction and operational excellence
• Be part of a culture that celebrates teamwork, growth, and success

Compensation & Benefits

• Salary Range: $58,000.00 – $60,000.00 Annually
• Bonus Potential: Quarterly and Annual Bonus opportunities
• Health & Welfare: Comprehensive Medical, Dental, and Vision options
• Financial Security: 401(k) Savings Plan
• Time Off: Competitive Paid Time Off (PTO)
• Extra Advantages: Travel Discounts, Educational Assistance, Complimentary Parking, Volunteer Opportunities

Additional Perks

• Marriott Travel Discounts
• Educational Assistance Programs
• Complimentary Parking
• Volunteer Opportunities
• Career Development and Advancement Opportunities

What We’re Looking For

• A natural leader who inspires and develops others
• Passionate about hospitality and guest satisfaction
• Highly organized and detail‑oriented
• Adaptable and able to thrive in a fast‑paced environment
• Skilled at problem‑solving and conflict resolution
• An effective communicator with strong interpersonal skills
• Experienced in hotel Front Office operations
• Proficient in Microsoft Word and Excel
• Committed to delivering exceptional service and operational excellence

Key Duties & Responsibilities

• Ensure front office staff and management are properly trained to standards and able to carry out operations of each department.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Provide leadership and mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies and service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special packages and promotions, daily arrivals/departures/room availability, scheduled in‑house group activities.
• Complete daily walk‑through of Front Office department areas noting staffing, cleanliness, service, organization, and equipment.
• Review and respond to daily operational demands related to the hotel.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Provide training, development, professional discipline, and positive support for all department employees.
• Create and maintain a quality, professional work environment.
• Assist in the performance appraisal process by providing performance‑related feedback to the department head.
• Anticipate guests’ and employees’ needs and respond promptly.
• Promote positive guest relations at all times.
• May conduct pre‑shift meetings to review information pertinent to today’s business.

Education and Experience

• Bachelor’s Degree (four‑year college or university) preferred; or 3 years of work experience equivalent.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems required.

Success in This Role

You understand that every guest interaction matters. You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.