Assistant Front Office Manager: Guest Experience Leader

Crestline Hotels & Resorts; Washington (District of Columbia); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Travel Discounts

Educational Assistance

Complimentary Parking

Job summary

Courtyard/Residence Inn Washington, DC Convention Center, a dual-branded Marriott property, seeks an energetic Assistant Front Office Manager to lead the Front Office team and deliver exceptional guest experiences in downtown Washington, DC.

The role requires leadership, strong guest-service focus, and outstanding organizational skills to thrive in a fast-paced hospitality environment. Crestline Hotels & Resorts is an Equal Opportunity Employer.

Qualifications

• Bachelor’s Degree (four-year college or university) preferred; or 3 years of work experience equivalent.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems required.

Responsibilities

• Ensure front office staff and management are properly trained to standards and able to carry out operations of each department.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Provide leadership and mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies and service procedures.

Skills

Leadership

Guest service

Communication

Problem solving

Organizational skills

Hospitality knowledge

Education

Bachelor’s Degree

Hotel information systems experience

Tools

Microsoft Word

Excel

Job description

Courtyard/Residence Inn Washington, DC Convention Center, a dual-branded Marriott property, seeks an energetic Assistant Front Office Manager to lead the Front Office team and deliver exceptional guest experiences in downtown Washington, DC.

The role requires leadership, strong guest-service focus, and outstanding organizational skills to thrive in a fast-paced hospitality environment. Crestline Hotels & Resorts is an Equal Opportunity Employer.