Front Office Lead: Elevate Guest Experience & Ops

Hyatt; Bethesda (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

A prominent hospitality company located in Bethesda, MD, is seeking an Assistant Front Office Manager. The role involves overseeing front office operations, ensuring high guest satisfaction, and managing staff performance. The ideal candidate will have 1 to 3 years of hospitality experience, preferably in front desk operations, and an Associate or Bachelor's degree. This position may require working on holidays and weekends and involves various physical tasks. Opportunities for advancement in front office management are available.

Qualifications

• 1 to 3 years hospitality-related experience, including front desk operations experience.
• Ability to supervise and support front office associates.

Responsibilities

• Oversee front office operations and ensure guest satisfaction.
• Assist in financial operations and compliance with accounting procedures.
• Monitor guest room occupancy and inventory of front office supplies.

Skills

Supervisory skills

Customer service

Financial operation monitoring

Education

Associate or Bachelor’s degree

Job description

A prominent hospitality company located in Bethesda, MD, is seeking an Assistant Front Office Manager. The role involves overseeing front office operations, ensuring high guest satisfaction, and managing staff performance. The ideal candidate will have 1 to 3 years of hospitality experience, preferably in front desk operations, and an Associate or Bachelor's degree. This position may require working on holidays and weekends and involves various physical tasks. Opportunities for advancement in front office management are available.