Assistant Front Office Manager

crestline-external; Washington (District of Columbia); On-site; USD 58,000 - 60,000; Full time

Benefits offered by this job

Marriott Travel Discounts

Educational Assistance Programs

Complimentary Parking

Volunteer Opportunities

401(k) Savings Plan

Medical, Dental, and Vision options

Paid Time Off (PTO)

Job summary

Courtyard/Residence Inn Washington, DC Convention Center is seeking an energetic Assistant Front Office Manager to help lead our Front Office team in a fast‑paced, guest‑centered hotel. You will oversee front desk operations, mentor staff, and ensure outstanding guest experiences and smooth daily operations.

The ideal candidate has a Bachelor’s Degree (or 3 years’ work equivalent), strong Microsoft Office skills, familiarity with hotel information systems, and proven experience in front office

Qualifications

• Bachelor’s Degree or 3 years’ work equivalent.
• Computer skills required; familiarity with Microsoft Office; experience with hotel information systems.
• Proficient in Microsoft Word and Excel.
• Experienced in hotel Front Office operations.
• Highly organized, detail‑oriented, adaptable, and able to thrive in a fast‑paced environment.
• Skilled at problem‑solving and conflict resolution.
• Effective communicator with strong interpersonal skills.
• Committed to delivering exceptional service and operational excellence.

Responsibilities

• Train front office staff to standards and operational procedures.
• Investigate and resolve complaints regarding service or accommodations.
• Monitor budgets, payroll, and financial transactions.
• Establish standards for personnel performance and customer service.
• Lead daily walk-throughs and address deficiencies in front office areas.
• Provide leadership and mentoring to Front Office staff.
• Maintain knowledge of hotel features, services, rates, and promotions.
• Support in performance appraisals and guest relations activities.

Skills

Leadership

Customer service

Communication

Operations management

Staff training

Microsoft Word

Microsoft Excel

Front Office experience

Budgeting

Education

Bachelor’s Degree or 3 years equivalent

Tools

Microsoft Office

Hotel PMS

Job description

Lead the Team. Elevate the Experience. Grow Your Career.

Join the Courtyard/Residence Inn Washington, DC Convention Center, a dynamic dual‑branded Marriott property in the heart of downtown Washington, DC. With 504 guest rooms, a rooftop bar, a full‑service restaurant, and 10,200 square feet of flexible event space, our hotel delivers exceptional guest experiences just steps from the Walter E. Washington Convention Center, Metro access, and City Center DC.

We are seeking an energetic, service‑focused, and results‑driven Assistant Front Office Manager to help lead our Front Office team. This role is ideal for a hospitality professional who thrives in a fast‑paced environment, enjoys developing others, and is passionate about delivering outstanding guest experiences.

Overview

The Assistant Front Office Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments, including front desk, bell/door, PBX, and concierge (if applicable). The Assistant Front Office Manager is responsible for ensuring that all front office activities are performed professionally, to standards and at the highest level of service. In the absence of a Front Office Manager, the Assistant Front Office Manager will fulfill this role.

Key Duties & Responsibilities

• Ensure front office staff and management are properly trained to standards and able to carry out operations of each department.
• Ensure complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets, payroll records and review financial transactions to ensure expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Provide leadership, mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies and service procedures.
• Maintain complete knowledge of all hotel features and services, all room types, rates, special packages and promotions, daily arrivals/departures/room availability, and scheduled in‑house group activities.
• Conduct daily walk‑throughs of Front Office department areas observing staffing, operational cleanliness, service presentation, and general quality, and instruct personnel to rectify deficiencies.
• Review and respond to daily operational demands as they relate to the hotel.
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Provide training, professional discipline, and positive support for all department employees to ensure qualitative standards and growth.
• Create and maintain a quality, professional work environment.
• Assist in the performance appraisal process by providing performance‑related feedback to the department head.
• Anticipate guests’ and employees’ needs and respond promptly.
• Promote positive guest relations at all times.
• Conduct pre‑shift meetings to review information pertinent to today’s business.

Education and Experience / Qualifications

• Bachelor’s Degree (four‑year college or university) preferred or 3 years’ work equivalent.
• Computer skills required; familiarity with Microsoft Office preferred; experience with hotel information systems required.
• Proficient in Microsoft Word and Excel.
• Experienced in hotel Front Office operations.
• Highly organized, detail‑oriented, adaptable, and able to thrive in a fast‑paced environment.
• Skilled at problem‑solving and conflict resolution.
• Effective communicator with strong interpersonal skills.
• Committed to delivering exceptional service and operational excellence.

Compensation & Benefits

• Salary Range: $58,000.00 – $60,000.00 Annually
• Quarterly and Annual Bonus opportunities.
• Comprehensive Medical, Dental, and Vision options.
• 401(k) Savings Plan.
• Competitive Paid Time Off (PTO).
• Travel discounts, Educational Assistance, Complimentary Parking, and Volunteer Opportunities.

Additional Perks

• Marriott Travel Discounts.
• Educational Assistance Programs.
• Complimentary Parking.
• Volunteer Opportunities.
• Career Development and Advancement Opportunities.

What We're Looking For: Ideal Candidate Is

• A natural leader who inspires and develops others.
• Passionate about hospitality and guest satisfaction.
• Highly organized and detail‑oriented.
• Adaptable and able to thrive in a fast‑paced environment.
• Skilled at problem‑solving and conflict resolution.
• Effective communicator with strong interpersonal skills.
• Experienced in hotel Front Office operations.
• Proficient in Microsoft Word and Excel.
• Committed to delivering exceptional service and operational excellence.

Success in This Role

You understand that every guest interaction matters. You lead by example, motivate your team to perform at their best, and create memorable experiences that keep guests coming back. You anticipate needs, solve challenges proactively, and help build a culture where both guests and associates feel valued.

Ready to Grow Your Hospitality Career?

If you're ready to take the next step in your leadership journey and join a high‑performing team in one of the most exciting hospitality markets in the country, we'd love to hear from you.

Apply Today!

Assistant Front Office Manager
Courtyard/Residence Inn Washington, DC Convention Center

Courtyard/Residence Inn Washington, DC Convention Center is an Equal Opportunity Employer committed to creating an inclusive environment for all associates.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.