Assistant Front Office Director - Guest Experience Leader

Arlo Dc; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Job summary

Arlo Hotels in Washington, DC is seeking an Assistant Director of Front Office to support the Director in daily front desk operations and guest services. You will lead Front Office staff including Assistant Front Office Managers, Lobby Hosts, and Bell Persons, ensuring courteous service and seamless operations.

Responsibilities include daily pre-shift briefings, scheduling, payroll alignment, and revenue optimization through room availability and rate controls.

Qualifications

• Minimum 2–3 years in a hotel management position.
• Strong knowledge of Front Office operations and guest service.
• Experience with airline crew accommodations is strongly preferred.
• Opera Cloud experience required; reservations and room inventory knowledge expected.

Responsibilities

• Lead and supervise Front Office operations to meet standards and financial goals.
• Identify improvements and partner with Director to implement changes.
• Train, mentor, and develop Front Office staff for performance and growth.
• Coordinate airline arrivals/departures with other departments to ensure seamless crew commitments.
• Own service recovery and resolve guest concerns promptly.

Skills

Front Office Leadership

Guest Service Excellence

Staff Coaching

Operational Efficiency

Education

Hospitality Diploma or Degree

Tools

Opera Cloud

PBX systems

Reservations software

Job description

Arlo Hotels in Washington, DC is seeking an Assistant Director of Front Office to support the Director in daily front desk operations and guest services. You will lead Front Office staff including Assistant Front Office Managers, Lobby Hosts, and Bell Persons, ensuring courteous service and seamless operations.

Responsibilities include daily pre-shift briefings, scheduling, payroll alignment, and revenue optimization through room availability and rate controls.