Front Office Operations Lead - Guest Experience & Revenue

Arlo Hotels; Washington (District of Columbia); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Arlo Hotels in Washington, DC is seeking an Assistant Director of Front Office to support daily operations, lead the Front Office team, and ensure exceptional guest service. This role partners with the Director of Front Office to manage schedules, payroll, and guest experiences.

The ideal candidate has a hospitality education and 2–3 years in a management role, solid Front Office and hotel procedures knowledge, and experience with Opera Cloud and airline crew coordination.

Qualifications

• Hospitality diploma or degree preferred.
• Minimum 2–3 years in a management position.
• Strong knowledge of Front Office operations and hotel procedures.

Responsibilities

• Assists the Director of Front Office in daily department operations and staff leadership.
• Conducts effective pre-shift briefings, trains and motivates team members, and manages scheduling and payroll.
• Maximizes room sales and revenue while upholding exceptional guest service and Arlo Core values.

Skills

People management

Guest service excellence

Front Office operations

Education

Hospitality diploma/degree

2–3 years in a management position

Job description

Arlo Hotels in Washington, DC is seeking an Assistant Director of Front Office to support daily operations, lead the Front Office team, and ensure exceptional guest service. This role partners with the Director of Front Office to manage schedules, payroll, and guest experiences.

The ideal candidate has a hospitality education and 2–3 years in a management role, solid Front Office and hotel procedures knowledge, and experience with Opera Cloud and airline crew coordination.