Front Office Lead — Guest Experience & Operations

Arlo Hotels; New York (NY); Hybrid; USD 66,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K after one year

Tuition Reimbursement

Job summary

Arlo Hotels in New York is actively seeking a dynamic Assistant Front Office Manager. You will lead the front desk team, ensure exceptional guest service, and coordinate with other departments to deliver memorable experiences.

The role requires hospitality leadership, hands-on supervision of Lobby Hosts, staff training, shift planning, and performance coaching. Opera experience is preferred. Medical, dental, vision insurance, 401K and tuition reimbursement are among the benefits offered.

Qualifications

• Minimum 2–3 years in a management position.
• Hospitality Diploma or Degree preferred.
• Opera experience preferred.

Responsibilities

• Supervise Front Office Department – Lobby Hosts.
• Conduct pre-shift meetings.
• Communicate effectively with staff through training and meetings.
• Motivate and develop team members.
• Maximize room sales, revenue and profit.
• Respond to emergencies and complete incident reports.

Skills

Management experience

Hospitality

Customer service

Education

Hospitality Diploma or Degree

2–3 years in a management position

Tools

Opera PMS

Job description

Arlo Hotels in New York is actively seeking a dynamic Assistant Front Office Manager. You will lead the front desk team, ensure exceptional guest service, and coordinate with other departments to deliver memorable experiences.

The role requires hospitality leadership, hands-on supervision of Lobby Hosts, staff training, shift planning, and performance coaching. Opera experience is preferred. Medical, dental, vision insurance, 401K and tuition reimbursement are among the benefits offered.