Assistant Front Office Manager

Starwood Hotels; Nashville (TN); On-site; USD 48,000 - 62,000; Full time

Job summary

Starwood Hotels in Nashville is seeking a service-minded Assistant Front Office Manager to lead and inspire our front desk team. You will train, supervise and mentor new hires, setting them up for success and delivering memorable guest experiences.

This role requires at least 2 years in front office supervisory work in an upper upscale or luxury environment, with strong leadership and excellent verbal and written communication.

Qualifications

• Minimum of 2 years' experience in Front Office supervisory role.
• Experience in upper upscale or luxury hotel environment preferred.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of front office operations; strong leader; proven engagement and financial performance.
• Excellent verbal and written communication.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Train, supervise and mentor new hires for front office operations.
• Lead and inspire the service team to deliver exceptional guest experiences.
• Interact with guests regularly, welcoming travelers from near and far.
• Set a leading example through strong leadership and customer service.

Skills

Guest service

Leadership

Communication

Front Office

Education

Post-secondary diploma or degree

Job description

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

We love this role at Starwood Hotels because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and further develop your leadership skills in our Front Office department.

We have an opportunity for a service-minded Assistant Front Office Manager to lead and inspire our great-natured service team. Our Assistant Front Office Manager will train, supervise and help mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

About You...

Passionate about hotel operations and guest service with a minimum of 2 years' experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.

A post-secondary diploma or degree would be a plus.

Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.

Excels at communication, both verbal and written.

Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

About Us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.