Assistant Front Office Director - Five-Star Hospitality Leader

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 85,000 - 130,000; Full time

Job summary

The FAENA Front Office team is seeking an Assistant Front Office Director to help manage all Front Office functions within our luxury Miami Beach property. You will lead a team, uphold Forbes Five Star standards, handle guest issues, and support the Front Office Director in daily operations when not present.

You must demonstrate strong leadership, analytical thinking, and a hospitality-focused mindset to deliver exceptional service to our discerning guests.

Qualifications

• Two to three years experience as a Front Office Manager or Assistant Director overseeing a team in a 5 star property or similar establishment.
• Exceptional knowledge in tools: Excel, brand systems, Opera, ADP
• Skilled in problem analysis, problem solving and decision making
• Must possess strong communication and listening skills in both group and one-on-one situations, excellent speaking, reading and writing skills
• Driven leader vulnerable to others’ talents and able to use collaboration to achieve the best results
• Able to easily identify and utilize emerging trends and technology to generate revenue

Responsibilities

• Oversee and manage the operations of the Front Desk, Guest Relations, Valet, Guest Services, Bell, Door, Concierge and Night Audit.
• Leads, coach, sets clear goals and expectations for team members, ensuring Five Star service.
• Direct Front Office operations including check-in/check-out, room inventory, budgeting and policy enforcement.
• Monitor service and satisfaction trends, address issues and implement improvements.
• Oversee VIP reservations, amenities, resumes for incoming guests and groups, and special requests.
• Initiate marketing up-selling techniques to promote hotel services and facilities to maximize occupancy and revenue.
• Ensure team knowledge of hotel products, services, pricing and local events.

Skills

Leadership experience

Communication

Problem solving

Team coaching

Customer service

Tools

Excel

Opera

ADP

Job description

The FAENA Front Office team is seeking an Assistant Front Office Director to help manage all Front Office functions within our luxury Miami Beach property. You will lead a team, uphold Forbes Five Star standards, handle guest issues, and support the Front Office Director in daily operations when not present.

You must demonstrate strong leadership, analytical thinking, and a hospitality-focused mindset to deliver exceptional service to our discerning guests.