Five-Star Front Office Assistant Director

FAENA; Miami Beach (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

FAENA Miami Beach is seeking an Assistant Front Office Director to help lead the Front Office team, uphold Forbes Five Star Standards, and ensure flawless guest experiences. You will supervise Front Desk, Guest Relations, Valet, Concierge, and Night Audit, while stepping in for the Front Office Director as needed.

The role emphasizes data-driven decisions, staff development, and revenue optimization, with attention to service excellence, problem solving, and a warm, engaging guest interaction

Qualifications

• 2–3 years experience as Front Office Manager or Assistant Director in a 5-star property or similar.
• Proficiency with Opera, Excel and payroll systems (ADP) is required.
• College degree preferred in hospitality or business.

Responsibilities

• Oversee operations of Front Desk, Guest Relations, Valet, Guest Services, Bell, Door, Concierge and Night Audit.
• Lead, coach and set goals to ensure Five Star service consistency.
• Assist in front office management including check-in/out, room inventory, budgeting and forecasting.
• Monitor service trends, address issues and implement improvements.
• Manage VIP reservations, amenity orders and in-house guest services.
• Drive up-selling to maximise occupancy and revenue.
• Ensure staff knowledge of products, services, pricing and local area.
• Prepare daily reports and make data-driven decisions.
• Payroll and scheduling aligned with forecasts and budgets.

Skills

Front Office leadership

Guest service excellence

Team coaching

Communication skills

Education

BS/BA in Hospitality or related field

Tools

Excel

Opera

ADP

Brand systems

Job description

FAENA Miami Beach is seeking an Assistant Front Office Director to help lead the Front Office team, uphold Forbes Five Star Standards, and ensure flawless guest experiences. You will supervise Front Desk, Guest Relations, Valet, Concierge, and Night Audit, while stepping in for the Front Office Director as needed.

The role emphasizes data-driven decisions, staff development, and revenue optimization, with attention to service excellence, problem solving, and a warm, engaging guest interaction