Assistant Director of Front Office

D.c.-Global-Talent-Inc.; Miami (FL); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits

Job summary

Luxury Lifestyle Hotel Miami is seeking an experienced Assistant Director of Front Office to lead all Front Office operations and ensure exceptional guest experiences in a 24/7 luxury hotel setting.

The role requires a proven track record in luxury hotel front office leadership, strong commercial acumen, and a passion for service excellence. Relocation assistance and comprehensive benefits are available for qualified US-based candidates.

Qualifications

• Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment.
• Strong guest-satisfaction focus and team engagement.
• Proven budgeting, revenue management, and financial reporting experience.

Responsibilities

• Lead Front Office operations to luxury service standards.
• Champion guest experience across touchpoints with personalised interactions.
• Develop and coach Front Office team; manage performance and growth.
• Uphold brand standards and manage service recovery when needed.
• Drive labour control and room revenue via KPIs and optimization.
• Oversee 24-hour operations ensuring seamless shifts and communication.
• Collaborate with Housekeeping, Reservations, and F&B for cohesive guest experience.
• Monitor feedback and implement improvements to raise satisfaction scores.

Skills

Leadership

Guest experience

Communication

24-hour operations

Education

Hospitality Management degree

Job description

ASSISTANT DIRECTOR OF FRONT OFFICE

Luxury Lifestyle Hotel Miami, Florida USD $90,000 - $95,000 per year

ABOUT THE ROLE

We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.

WHAT YOU'LL DO

• Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards
• Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable
• Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development
• Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed
• Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs
• Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts
• Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience
• Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores

WHAT YOU BRING

• Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment
• Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement
• Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting
• Excellent communication and interpersonal skills, both verbal and written
• Flexible and comfortable leading in a 24-hour operational environment
• Post-secondary diploma or degree in Hospitality Management or a related field is a plus
• Valid US work authorization required - visa sponsorship is not available

WHAT'S OFFERED

• USD $90,000 - $95,000 per year
• Relocation assistance available for qualifying US-based candidates
• Comprehensive benefits package
• Learning and development opportunities with career growth potential
• A leadership role at a prominent luxury lifestyle hotel in Miami