Assistant Food and Beverage Manager

Cdacasino; Idaho; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the food service industry seeks an Assistant Food and Beverage Manager to support daily operations at the Coeur d'Alene Casino Resort & Hotel. This role involves supervising staff, ensuring compliance with regulations, and promoting excellent guest service. The ideal candidate will have supervisory experience and customer service skills, contributing to a smooth operation in a dynamic environment.

Qualifications

• High school diploma or equivalent required.
• One-year supervisory experience in a restaurant required.
• Customer service experience is mandatory.

Responsibilities

• Supervise food service outlets and organize worker training programs.
• Monitor compliance with health and fire regulations.
• Resolve complaints regarding food quality and service.

Skills

Cashiering

Teamwork

Conflict Management

Multitasking

Organization

Presentation

Verbal Communication

Written Communication

Problem-Solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

Job Details

Level: Management

Job Location: COEUR D'ALENE CASINO RESORT & HOTEL - WORLEY, ID

Position Type: Full Time

Education Level: High School

Salary Range: $45000.00 - $65000.00 Salary

Travel Percentage: None

Job Shift: Variable

Job Category: Restaurant - Food Service

Description

SUMMARY:

The Assistant Food and Beverage Manager will assist the Area Food and Beverage Manager in the daily operations of the food service and staff.

In addition, the Assistant Food and Beverage Manager is responsible for promoting excellent guest service through promotion and adherence to the Coeur d'Alene Way Program

RESPONSIBILITIES:

• Supervise food service outlets by organizing and directing worker training programs, resolving personnel problems, creating schedules, disciplining employees as needed, and evaluating employee performance.
• Work in any and all food service positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.
• Remain on food service floor throughout shift and assist as required to ensure smooth operation.
• Monitor compliance with health and fire regulations regarding food preparation and serving.
• Monitor payroll to ensure accuracy.
• Investigate and resolve complaints regarding food quality and service.
• Complete accurate daily reports at end of each shift.
• Ensure food outlet compliance with all Idaho state, county, local, and tribal liquor laws.
• Correct ticket mistakes in the POS system.
• Other projects and duties as assigned.

Qualifications

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent required.
• One-year supervisory experience in a full service, or fast-food restaurant environment required.
• Previous customer service experience required.
• Prior interviewing and hiring experience preferred.
• Alcohol ServSafe and Food ServSafe certifications preferred or must successfully pass both classes during the next training cycle.
• Must be 19 years of age or older.

Skills/Knowledge:

• Proficiency with Microsoft Word preferred.
• Strong cashiering skills required.
• Must work well in a team environment.
• Must be skilled at managing conflict and influencing outcomes.
• Strong multitasking, organization, and presentation skills required.
• Excellent verbal and written communication skills required.
• Strong problem-solving skills required.
• Must have a thorough understanding of the theory of progressive discipline.
• Must be able to guide and coach a team.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, an/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to work in confined areas; perform repetitious activities; stand; walk; twist; reach above shoulder height; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include ability to adjust focus.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.