Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Wilmington (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay – early access to earned W-

Job summary

Jones Lang LaSalle Incorporated in Wilmington, NC seeks an Assistant Facilities Manager to lead maintenance operations, contract coordination, and CMMS administration. You will influence service quality and drive cost-effective improvements while supporting client satisfaction.

The role requires hands-on facilities experience, strong reporting skills in Excel, and effective liaison with vendors to ensure minimal disruption to client operations. This is a full-time, on-site position in Wilmington.

Qualifications

• 3+ years of facilities management experience with CMMS/Work Order exposure.
• Strong MS Office skills with an emphasis on Excel for reporting and data analysis.
• Basic knowledge of building mechanical and electrical systems to coordinate maintenance.

Responsibilities

• Plan, schedule, and assign maintenance activities using standard practices for your area.
• Review daily work orders, follow up with customers, technicians, and vendors for timely service.
• Monitor KPI and SLA, identify opportunities to improve service delivery and reduce costs.
• Manage third-party contractors and vendors, directing usage of Corrigo and coordinating in client environments.
• Maintain/configure the Corrigo CMMS to meet internal and client objectives.

Skills

MS Office suite

Advanced Excel

Customer service

Education

Undergraduate degree

Tools

Corrigo CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager – JLL

What this job involves:

The Assistant Facilities Manager serves as a critical operational leader responsible for systems administration of maintenance management systems, comprehensive reporting, and facilities coordination. In this role, you’ll partner with the Facility Management team to ensure seamless facility operations, maintain service excellence, and drive continuous improvement. Your expertise in work order management, contractor coordination, and CMMS administration will directly contribute to delivering exceptional customer experiences while supporting JLL's commitment to operational excellence and client satisfaction.

What your day-to-day will look like:

• Plan, schedule, coordinate, and assign frequency-based and work-type-specific maintenance activities using industry and client best practices for your assigned team or area of responsibility.
• Oversee daily work order review and management, ensuring prompt follow-up with customers, technicians, and vendors to guarantee successful service delivery and optimal customer experience.
• Monitor and communicate KPI and SLA requirements to stakeholders in a timely manner, partnering with teams to identify service delivery improvements and cost savings opportunities.
• Manage third-party contractors and vendors with respect to work order completion, providing direction, coaching on Corrigo usage, and ensuring excellent coordination within the client environment with minimal disruption.
• Maintain overall integrity of the CMMS (Corrigo) system by supporting the account team, overseeing proper system configuration and use to meet internal and client objectives.
• Support budget creation, tracking, and reporting activities while managing ongoing cost reduction programs to reduce operating costs without compromising quality or increasing risk.
• Manage operations proactively to mitigate operational risks and ensure all work order flags are cleared and verified efficiently.

Required Qualifications:

• Minimum 3 years of experience in facilities management with demonstrated expertise in managing CMMS/Work Order applications.
• Proficiency in MS Office suite with advanced Excel capabilities, including the ability to customize administrative reports and manage complex spreadsheets.
• Basic knowledge of building systems, including mechanical and electrical systems, to effectively coordinate maintenance activities.
• Effective contractor and vendor management skills with proven ability to direct third-party service providers.
• Superior customer service skills with strong written and verbal communication abilities, demonstrating a commitment to delivering exceptional JLL customer experiences.

Preferred Qualifications:

• Undergraduate degree in Facilities Management, Business Administration, Engineering, or related field, or equivalent professional experience.
• Demonstrated ability to multitask and work independently without direct supervision while maintaining high-quality standards.
• Proven capability to plan and manage work effectively under time constraints and competing priorities.
• Experience with Corrigo CMMS or similar facilities management software platforms.
• Previous experience supporting budget development and cost reduction initiatives in a facilities management environment.

Location:

Wilmington, NC

Work Shift:

08 Hour Day - 1st Shift/Morning Shift

Visa Sponsorship:

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

We harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.