Professional, Facilities Management

Jones Lang LaSalle Incorporated; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages via Daily

Job summary

Jones Lang LaSalle Incorporated is seeking an Assistant Facility Manager in Charlotte, NC to support the Facility Manager and act as the primary Planner/Scheduler for 100+ retail locations. You will manage maintenance work orders, coordinate with contractors, and monitor KPI/SLAs to ensure smooth operations.

Ideal candidates are highly organized, with CMMS experience, strong communication, and the ability to balance multiple priorities in a fast-paced retail environment.

Qualifications

• Hands-on experience with Facility Management and CMMS/Work Order apps.
• Strong administrative and organizational skills with ability to work independently.
• Proficiency in MS Office and data reporting.
• Excellent written and verbal communication with clients and vendors.

Responsibilities

• Review and prioritize incoming work requests, create and manage work orders in Corrigo CMMS, and plan/schedule across 100+ locations.
• Conduct daily work order reviews to monitor metrics, verify notes, route discretionary spend, and escalate issues.
• Coordinate with service providers to schedule maintenance within approved downtime windows, meeting safety and client needs.
• Lead monthly calls with Business Partners to review vendor performance and share updates.
• Assist Facility Manager in monitoring site KPIs/SLAs, analyze feedback, and implement continuous improvements.

Skills

Corrigo CMMS

Vendor coordination

Independent work

Communication skills

Data reporting

Tools

Microsoft Office Suite

Job description

# **Assistant Facility Manager – JLL** ## **What this job involves:**The Assistant Facility Manager (AFM) serves as a key collaborative partner within the infrastructure/Operations Team, delivering world-class operational service to the Belk account. In this pivotal role, you'll provide dedicated support to the Facility Manager while serving as the primary Planner/Scheduler for maintenance activities across 100+ retail locations in your assigned region. This position combines strategic planning, vendor coordination, and hands-on operational support to ensure seamless facility operations and first-class customer experiences. You'll work independently with minimal day-to-day supervision, orchestrating maintenance workflows, managing work order systems, and serving as a critical liaison between service providers, the FM team, and client stakeholders. If you're a highly organized communicator with strong facility management acumen and the ability to balance multiple priorities in a fast-paced retail environment, this role offers an excellent opportunity to make meaningful impact on a large-scale operation. ## **What your day-to-day will look like:*** Review and prioritize incoming work requests, create and manage work orders in Corrigo CMMS, and ensure all activities are properly planned, estimated, and scheduled for optimal resource utilization across 100+ locations* Conduct daily work order reviews to monitor performance metrics, verify completion notes are accurately documented, route discretionary spend requests appropriately, and escalate unresolved issues to maintain superior customer experience* Coordinate with service providers, contractors, and vendors to schedule maintenance activities within approved downtime windows, ensuring all operational safety requirements and client needs are met efficiently* Lead monthly conference calls with Business Partners to review vendor performance, discuss account updates, address issues, share safety moments, and provide training as needed* Assist the Facility Manager in monitoring and achieving site KPIs and SLAs, analyzing customer feedback, developing corrective action plans, and implementing continuous quality improvement practices* Generate and deliver monthly/quarterly reports, discretionary spend summaries, and preventative maintenance program updates to support data-driven business decisions and transparent client communication* Serve as secondary point of contact for after-hours and weekend emergency support on a rotating schedule, working closely with the 24/7 call center to ensure rapid response to critical facility needs ## **Required Qualifications:*** Proven experience in Facility Management with hands-on knowledge of CMMS/Work Order applications (preferably Corrigo or similar platforms)* Strong administrative and organizational skills with demonstrated ability to work independently without direct day-to-day supervision in a multi-site environment* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with ability to create reports and analyze data* Excellent written and verbal communication skills with proven ability to interact professionally with clients, vendors, and internal stakeholders in a service-delivery environment* Understanding of Capital and Expense financial planning, budget management, and vendor management practices* Critical thinking abilities with strategic planning skills to prioritize competing demands and develop effective solutions in dynamic retail operations* Willingness and availability to work flexible hours, including after-hours and weekend emergency support on a rotating schedule ## **Preferred Qualifications:*** Project Management experience or certification (PMP, CAPM, or similar credentials)* Ability to read and interpret building, plumbing, and mechanical drawings* Knowledge of building automation systems, preventative maintenance programs, and life safety systems (HVAC, chilled water, emergency generators, fire safety)* Experience conducting building audits and facility assessments in retail or commercial environments* Demonstrated leadership skills with ability to influence and coordinate cross-functional teams* Previous experience supporting multiple geographic regions or distributed facility portfolios* Familiarity with retail operations and understanding of minimal business disruption requirements during maintenance activities ## **Location:** Charlotte, NC## **Work Shift:** 08 Hour Day - 1st Shift/Morning ShiftThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Charlotte, NC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!**Personalized benefits that support personal well-being and growth:** JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:* 401(k) plan with matching company contributions* Comprehensive Medical, Dental & Vision Care* Paid parental leave at 100% of salary* Paid Time Off and Company Holidays* Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.