Assistant Facilities Manager

JLL; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is seeking an Assistant Facilities Manager in Charlotte, NC, to partner with the Facility Manager and oversee maintenance, custodial, security, and vendor management across properties. You will help manage budgets, monitor service levels, and report on operations to drive excellence in service delivery for a best-in-class real estate portfolio.

The role emphasizes building systems knowledge, safety compliance, and strong communication with clients and teams to sustain high satisfaction and

Qualifications

• Minimum of two years of facility management industry experience.
• Basic computer and mobile skills for CMMS, email, MS Office, TEAMS, safety training, and sourcing applications.
• Strong organizational and management abilities with proven capability to work independently.
• Excellent customer service, verbal and written communication skills.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals.
• Basic knowledge of building systems and technical skills (mechanical and electrical).
• Commitment to teamwork, ethics, and excellence (JLL core behaviors).
• Preferred: Bachelor's in Facility/Property Management; CMMS experience; vendor management and budget development; knowledge of safety regulations.

Responsibilities

• Collaborate with the Facility Manager to oversee maintenance, repair, custodial, security, and building services delivery.
• Proactively manage client relationships and monitor service levels to ensure and increase customer satisfaction.
• Assist in developing and managing operating budgets with monthly/quarterly variance reporting for assigned properties.
• Monitor Work Order performance, KPIs, and SLAs, taking corrective action when needed.
• Coordinate with vendors on goal setting, performance criteria, and use of preferred contractors.
• Ensure compliance with audit standards, safety policies, local codes, and operational procedures while implementing hazard controls.
• Support the Facility Manager in executing short and long-term client projects and reporting documentation.

Skills

Facility management experience

Customer service

Verbal communication

Written communication

Multitasking

Organizational skills

Independent worker

Teamwork

Ethics and excellence

Building systems knowledge

Mechanical & electrical systems

Safety compliance awareness

Vendor management

Budget awareness

Education

Bachelor's degree in Facility Management or Property Management

Tools

CMMS

MS Office

TEAMS

Sourcing apps

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager - JLL

What this job involves:

JLL is seeking an Assistant Facilities Manager to play a pivotal role in delivering exceptional facility services to our clients. In this position, you will partner closely with the Facility Manager to oversee comprehensive property operations including maintenance, custodial services, security, and vendor management. This role is essential to ensuring client satisfaction and operational excellence across JLL's integrated facility management portfolio. You'll have the opportunity to develop strong client relationships, manage budgets, and drive continuous improvement in service delivery while contributing directly to JLL's mission of shaping the future of real estate for a better world.

What your day-to-day will look like:

• Collaborate with the Facility Manager to oversee maintenance, repair, custodial, security, and building services delivery
• Proactively manage client relationships and monitor service levels to ensure and increase customer satisfaction
• Assist in developing and managing operating budgets with monthly/quarterly variance reporting for assigned properties
• Monitor Work Order performance, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), taking corrective action when needed
• Coordinate with vendors and suppliers on goal setting, performance criteria, and utilization of preferred contractors and Disadvantaged Business Enterprises
• Ensure compliance with audit standards, safety policies, local codes, and operational procedures while implementing hazard control practices
• Support the Facility Manager in executing short and long-term client projects and preparing appropriate reporting documentation

Required Qualifications:

• Minimum of two years of facility management industry experience
• Basic computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, safety training, and sourcing applications
• Strong organizational and management abilities with proven capability to work independently
• Excellent customer service, verbal, and written communication skills
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems and technical skills (mechanical and electrical systems)
• Demonstrated commitment to Teamwork, Ethics, and Excellence (JLL core behaviors)

Preferred Qualifications:

• Bachelor's degree in Facility Management or Property Management
• Experience with CMMS platforms
• Prior experience with vendor management and budget development
• Knowledge of compliance standards and safety regulations in facility management
• Experience managing Service Level Agreements and Key Performance Indicators

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Charlotte, NC

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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