Assistant Facilities Manager

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with company match

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay access

Job summary

Jones Lang LaSalle (JLL) in Charlotte, NC is seeking an Assistant Facilities Manager to support operations across a portfolio of client properties. You will partner with the Facility Manager to oversee maintenance, custodial, security, and vendor management while delivering excellent client service and cost control.

The role requires at least two years in facility management, proficiency with CMMS and MS Office, and strong organizational skills.

Qualifications

• Minimum two years of facility management industry experience.
• Basic computer and mobile skills for CMMS, email, MS Office, TEAMS, safety training, and sourcing applications.
• Strong organizational abilities and the ability to work independently.
• Excellent customer service, verbal and written communication skills.
• Ability to multi-task and meet portfolio goals.
• Basic knowledge of building systems and technical skills (mechanical/electrical).
• Commitment to teamwork, ethics and excellence.

Responsibilities

• Collaborate with the Facility Manager to oversee maintenance, custodial, security, and building services delivery.
• Proactively manage client relationships and monitor service levels to ensure and increase customer satisfaction.
• Assist in developing and managing operating budgets with monthly/quarterly variance reporting for assigned properties.
• Monitor Work Order performance, KPIs, and SLAs, taking corrective action when needed.
• Coordinate with vendors and suppliers on goal setting, performance criteria, and use of preferred contractors.
• Ensure compliance with audit standards, safety policies, local codes, and operational procedures.
• Support the Facility Manager in executing short and long-term client projects and preparing reporting documentation.

Skills

Facility management

Vendor management

Budgeting

Customer service

Communications

CMMS

MS Office/TEAMS

Education

Bachelor's degree in Facility Management or Property Management

Tools

CMMS platforms

Microsoft Office

Job description

Assistant Facilities Manager – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

JLL is seeking an Assistant Facilities Manager to play a pivotal role in delivering exceptional facility services to our clients. In this position, you will partner closely with the Facility Manager to oversee comprehensive property operations including maintenance, custodial services, security, and vendor management. This role is essential to ensuring client satisfaction and operational excellence across JLL's integrated facility management portfolio. You'll have the opportunity to develop strong client relationships, manage budgets, and drive continuous improvement in service delivery while contributing directly to JLL's mission of shaping the future of real estate for a better world.

What your day-to-day will look like:

• Collaborate with the Facility Manager to oversee maintenance, repair, custodial, security, and building services delivery
• Proactively manage client relationships and monitor service levels to ensure and increase customer satisfaction
• Assist in developing and managing operating budgets with monthly/quarterly variance reporting for assigned properties
• Monitor Work Order performance, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), taking corrective action when needed
• Coordinate with vendors and suppliers on goal setting, performance criteria, and utilization of preferred contractors and Disadvantaged Business Enterprises
• Ensure compliance with audit standards, safety policies, local codes, and operational procedures while implementing hazard control practices
• Support the Facility Manager in executing short and long-term client projects and preparing appropriate reporting documentation

Required Qualifications:

• Minimum of two years of facility management industry experience
• Basic computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, safety training, and sourcing applications
• Strong organizational and management abilities with proven capability to work independently
• Excellent customer service, verbal, and written communication skills
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems and technical skills (mechanical and electrical systems)
• Demonstrated commitment to Teamwork, Ethics, and Excellence (JLL core behaviors)

Preferred Qualifications:

• Bachelor's degree in Facility Management or Property Management
• Experience with CMMS platforms
• Prior experience with vendor management and budget development
• Knowledge of compliance standards and safety regulations in facility management
• Experience managing Service Level Agreements and Key Performance Indicators

Location: On-site –Charlotte, NC

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.