Assistant F&B Manager - Lead Operations & Guest Experience

bestbet - Jacksonville - Orange Park - St Augustine; Saint Augustine (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance after 6 months

Dental insurance

401(k)

Job summary

bestbet in Saint Augustine, FL, seeks an experienced Food & Beverage Supervisor to oversee daily operations of all outlets within the cardroom. You will supervise staff, ensure high service standards, maintain food quality, and ensure regulatory compliance.

The role requires a high school diploma (associates/bachelor’s preferred), supervisory F&B experience, strong customer service, and flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality, restaurant management, or related field preferred.
• Previous experience in food and beverage operations, preferably in a supervisory or management capacity.
• Knowledge of restaurant, bar, and food service operations.
• Ability to lead, motivate, train, and supervise employees.
• Strong customer service, communication, organizational, and problem-solving skills.
• Ability to work flexible schedules, including evenings, weekends, holidays, and extended hours as business needs require.
• Ability to obtain and maintain any required occupational licenses, permits, or certifications applicable to the position.
• Must meet applicable food safety, sanitation, and responsible alcohol service requirements.
• Ability to work effectively in a fast-paced hospitality environment.

Responsibilities

• Assist the Food & Beverage Manager with daily operation and supervision of all food and beverage outlets.
• Monitor employee performance, attendance, scheduling, and adherence to policies.
• Assist with recruiting, onboarding, training, coaching, and evaluating F&B employees.
• Ensure adequate staffing levels based on business volume and operational needs.
• Monitor food and beverage quality, presentation, portion control, and service standards.
• Address guest complaints, service concerns, and operational issues promptly and professionally.
• Monitor inventory levels, assist with ordering, and oversee proper storage and handling of food, beverages, and supplies.
• Assist with controlling labor costs, food costs, waste, and departmental expenses.
• Ensure compliance with health department regulations, food safety standards, sanitation, and alcohol service laws.
• Monitor cleanliness and organization of kitchens, bars, dining areas, storage spaces, and service stations.
• Ensure employees follow company policies, safety procedures, and service standards.
• Coordinate operations with Security, Surveillance, Cage, Poker Room, and Facilities as necessary.
• Assist in developing and implementing departmental procedures, service improvements, and operational initiatives.
• Prepare or review operational reports, inventory records, schedules, and other documentation.
• Monitor equipment condition and report maintenance or safety concerns.
• Assist with investigating incidents and escalating significant issues to management.
• Perform other related duties as assigned by the Food & Beverage Manager or designated management.

Skills

Leadership

Customer service

Communication

Problem solving

Staff supervision

Flexibility

Education

High school diploma

Associates/Bachelors in hospitality or related field (preferred)

Tools

POS systems

Inventory systems

Scheduling software

Job description

bestbet in Saint Augustine, FL, seeks an experienced Food & Beverage Supervisor to oversee daily operations of all outlets within the cardroom. You will supervise staff, ensure high service standards, maintain food quality, and ensure regulatory compliance.

The role requires a high school diploma (associates/bachelor’s preferred), supervisory F&B experience, strong customer service, and flexibility for evenings, weekends, and holidays.