Assistant F&B Manager

Omni Hotels & resorts; Richmond (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Omni Richmond Hotel in Richmond, VA seeks an Assistant Food & Beverage Manager to train and supervise associates across restaurant outlets, ensuring prompt, courteous service and overall success through guest surveys and financial controls.

Responsibilities include leading daily pre-shift meetings, supervising floor operations, enforcing service protocol, handling guest complaints, scheduling staff, maintaining equipment and ambience, and upholding liquor liability policies.

Qualifications

• Restaurant manager experience required.
• Flexible schedule including evenings, weekends, and holidays.
• Understanding of financial statements and labor productivity.
• Must have ServSafe Food Handlers and TIPS Alcohol Certification or obtain on hire.
• Ability to stand, walk for extended periods.
• Ability to lift/move objects of moderate weight.

Responsibilities

• Ensure guest satisfaction in the restaurant and outlets.
• Conduct daily pre-meal meetings with service staff.
• Supervise floor during operation and ensure service protocol is followed.
• Handle guest complaints to guests' satisfaction.
• Prepare and manage weekly staff schedules.
• Maintain cleanliness and atmosphere; ensure proper uniform standards.

Skills

Restaurant management

Customer service

Scheduling

Leadership

Financial literacy

Education

ServSafe Food Handlers Certification

TIPS Alcohol Certification

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Assistant Food & Beverage Manager

The Assistant Manager will provide proper training and supervision of all associates in the outlets of the operation. They will ensure prompt, courteous service and the overall success of the restaurant by conducting guest satisfaction surveys and utilizing financial controls.

Responsibilities

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Handle all complaints to the guests' satisfaction.
• Make the staff a weekly schedule.
• Ensure the side-stations are fully stocked with equipment.
• Make sure the beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Monitor productivity of service staff.
• Monitor the quality and consistency of the food product.
• Making sure special boards and/or descriptions are posted accurately.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• All special attention details are handled properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure the staff's uniforms and appearances meet specifications.
• Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• Make sure all equipment is in good condition and clean.
• All lights and music adjusted appropriately for each meal period.
• Constantly perform positive up-selling techniques with service staff.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications

• Previous Restaurant Manager Experience required
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity
• Must have unexpired ServSafe Food Handlers and TIPS Alcohol Certification - or obtain upon hire.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Working in the interior of hotel, dining room and restaurant kitchen, with occasional travel around property as needed.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.