Assistant Executive Housekeeper - Lead Luxury Operations

MGM Resorts International; Nevada; Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & Income Protection

Professional and personal development

Free meals in employee dining room

Free parking on and off-shift

Wellness incentive programs

Discounts on MGM properties

Descripción de la vacante

Vdara, a premier MGM Resorts International luxury resort in Las Vegas, seeks an Assistant Executive Housekeeper to lead housekeeping operations. You will develop teams, drive standards, and ensure guest rooms and spaces reflect world-class service while delivering WOW experiences behind the scenes.

In this leadership role, you will mentor Floor Managers, manage schedules, and uphold safety, quality, and union considerations, contributing to exceptional guest satisfaction and operational

Formación

• Must be 21 years of age or older.
• Two years of prior relevant experience in Housekeeping or EVS
• Previous supervisory or leadership experience in a luxury resort environment preferred
• Experience leading union team members and working within a collective bargaining environment preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders, bilingual highly preferred
• Must be able to work various shifts, including weekends and all holidays

Responsabilidades

• Respond to guest concerns in a professional and timely manner, ensuring positive resolution
• Manage departmental performance, budgets, staffing levels, and accountability processes to meet short- and long-term objectives
• Lead all Housekeeping HR functions, including hiring, training, coaching, recognition, performance management, discipline, succession planning, and compliance with policies
• Mentor, coach, and develop Housekeeping Floor Managers to support performance and advancement
• Conduct daily room inspections to ensure quality and sanitation standards
• Partner with Scheduling Attendants to ensure bidding processes are completed according to policies
• Represent management in unemployment hearings, union grievances, arbitrations, and other meetings as needed

Conocimientos

Customer service

Interpersonal skills

Leadership

Team development

Bilingual

Descripción del empleo

Vdara, a premier MGM Resorts International luxury resort in Las Vegas, seeks an Assistant Executive Housekeeper to lead housekeeping operations. You will develop teams, drive standards, and ensure guest rooms and spaces reflect world-class service while delivering WOW experiences behind the scenes.

In this leadership role, you will mentor Floor Managers, manage schedules, and uphold safety, quality, and union considerations, contributing to exceptional guest satisfaction and operational