Lead Housekeeping Floor Manager - Luxury Resort

MGM Resorts International; Las Vegas (NV); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health & Income Protection

Professional and personal development

Free meals

Free parking

Wellness incentive programs

Discounts across hotel and F&B

Job summary

MGM Resorts International is seeking a Housekeeping Floor Manager for Park MGM in Las Vegas. You will lead a team dedicated to delivering exceptional cleanliness, comfort, and service across the property, ensuring high standards and efficient operations in a luxury resort environment.

You will oversee daily housekeeping activities, support team members, and contribute to a guest experience that reflects MGM Resorts' world-class service and elegance.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Two years of prior relevant experience in housekeeping and/or hotel management.
• Knowledgeable with OSHA regulations, safety guidelines, chemical handling, BIOHAZARD materials and injury prevention.
• Exceptional customer service and interpersonal skills.
• Must be able to work various shifts, including weekends and holidays.

Responsibilities

• Oversee and ensure the smooth operation of assigned housekeeping areas.
• Supervise, train, direct, and assist Guest Room Attendants and House Persons.
• Conduct daily briefings and schedule meetings with assigned team members.
• Ensure cleanliness of guest rooms, hallways, lockers, lobbies, and assigned public areas.
• Perform daily written guest room inspections and frequent visual inspections.
• Monitor team productivity and report performance concerns to the Executive Assistant Housekeeper.
• Distribute workloads fairly among team members.
• Provide regular feedback, coaching, and discipline related to performance and policies.

Skills

Customer service

Interpersonal skills

OSHA knowledge

Team leadership

Shift flexibility

Education

High School Diploma or GED

Job description

MGM Resorts International is seeking a Housekeeping Floor Manager for Park MGM in Las Vegas. You will lead a team dedicated to delivering exceptional cleanliness, comfort, and service across the property, ensuring high standards and efficient operations in a luxury resort environment.

You will oversee daily housekeeping activities, support team members, and contribute to a guest experience that reflects MGM Resorts' world-class service and elegance.