Assistant Executive Director, Licensing & Compliance

Maryland AG; Baltimore (MD); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Benefits package

State employee benefits

Job summary

The Maryland Department of Labor invites qualified candidates for the role of Assistant Executive Director within the Maryland Home Improvement Commission (MHIC). The position oversees licensing, investigations, and complaint activities, and advises the Executive Director on day-to-day operations.

Responsibilities include supervising staff, handling personnel actions, and ensuring timely resolution of complaints, while maintaining knowledge of relevant statutes and policies.

Qualifications

• Minimum qualifications include high school graduation or equivalency.
• Experience requirements include four years of administrative or professional work.
• Substitutions: college credits, Bachelor's or Master's degree may replace the required experience.
• Four years of staff supervision and regulatory-related work are desirable.

Responsibilities

• Ensure timely resolution of all complaints and claims filed with MHIC.
• Supervise MHIC lead investigator, investigators, administrative staff and others.
• Prepare employee personnel actions for training, reclassifications and promotions.
• Monitor office coverage, schedule, leave, and approve timesheets.
• Review and approve reimbursement of job-related expenditures.

Skills

Supervisor experience

Customer service experience

State Government laws knowledge

Complaint processing experience

Licensing and regulatory management

Education

High school diploma or GED

Bachelor's degree substitution for experience

Master's degree substitution for experience

Job description

The Maryland Department of Labor invites qualified candidates for the role of Assistant Executive Director within the Maryland Home Improvement Commission (MHIC). The position oversees licensing, investigations, and complaint activities, and advises the Executive Director on day-to-day operations.

Responsibilities include supervising staff, handling personnel actions, and ensuring timely resolution of complaints, while maintaining knowledge of relevant statutes and policies.