Assistant Energy Services Analyst & Member Advocate

MRA Recruiting Services; South Beloit (IL); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

401K with employer contribution

Employer funded pension plan

Job summary

Rock Energy Cooperative in South Beloit, IL is seeking an Assistant Energy Services Manager who thrives on numbers, reporting and process development. The role supports a member-focused energy services team and involves bill creation, data analysis and meter data review to ensure accuracy and efficiency.

Ideal candidates have a business/finance background with strong Excel and Office 365 skills, AR experience and a commitment to exceptional customer service.

Qualifications

• Bachelor’s degree in Business, Finance, Mathematics or related field.
• Expert level knowledge in Excel and strong skills in Office 365.
• Experience in accounts receivable and collections.
• Exceptional customer service and de-escalation skills.
• Utility experience desired.
• Database experience preferred.
• Must have and maintain a valid driver’s license.
• Must have reliable transportation to and from work.
• Reside within one hour driving distance of work location.

Responsibilities

• Ensure accurate and timely bill creation, verifying that all rate calculations are correct and utility regulations are followed.
• Create, delegate, analyze and process a variety of reports.
• Review, analyze and remedy meter data across all applications.
• Lead accounts receivable and collection efforts.
• Assist members with energy conservation, rate schedule options and usage analysis.
• Advise, educate, and assist members with newer technologies such as smart meters, distributed generation and electric vehicles.
• Oversight of the consumer information system.
• Other tasks and duties as assigned by Energy Services Manager.

Skills

Excel

Office 365

Accounts receivable

Collections

Customer service

De-escalation

Utility experience

Database experience

Education

Bachelor’s degree in Business, Finance, Mathematics or related field

Job description

Rock Energy Cooperative in South Beloit, IL is seeking an Assistant Energy Services Manager who thrives on numbers, reporting and process development. The role supports a member-focused energy services team and involves bill creation, data analysis and meter data review to ensure accuracy and efficiency.

Ideal candidates have a business/finance background with strong Excel and Office 365 skills, AR experience and a commitment to exceptional customer service.