Utility Revenue Strategy Analyst (49467)

The City of Rock Hill; Rock Hill (SC); On-site; USD 63,000 - 79,000; Full time

Job summary

The City of Rock Hill is seeking an experienced Utility Analyst to partner with municipal utility leadership and analyze electric system data for revenue optimization. You will audit customer usage, evaluate classifications and rate structures, and recommend metering improvements to support financial health and customer benefit.

Working under limited supervision, you will collaborate with Utility Management, Finance, Customer Service, and Energy Services to drive operational excellence and

Qualifications

• Bachelor's degree required in a related field.
• Experience with electric utility billing systems and energy metrics preferred.
• Strong analytical skills for identifying trends and opportunities.

Responsibilities

• Conducts electric revenue assurance activities, including identifying revenue losses and meter data anomalies.
• Performs audits of wholesale and large accounts to verify billing accuracy and rates.
• Evaluates customer classifications and usage to optimize rate structures.
• Identifies metering improvements and data-flow enhancements.
• Prepares analytical reports, dashboards, and presentations for leadership and City Council.

Skills

Electric billing

Energy analytics

Rate structures

Metering systems

AMI/AMR platforms

Data analysis

Excel

Communication

Education

Bachelor's degree in Engineering, Finance, Data Analytics, Energy Management, or related field

Tools

None

Job description

Job Details

• Job Location: Rock Hill, SC 29730
• Position Type: Full-Time
• Salary Range: $63,107.20 - $78,894.40 Salary/year
• Job Category: Operations Administration

General Description

The purpose of this position is to partner with municipal utility leadership to analyze electric system data, identify potential revenue losses, and support energy-related decision-making. The Utility Analyst conducts customer audits, evaluates customer classifications and rate structures, identifies metering gaps or inefficiencies, and provides actionable recommendations that support both organizational financial health and customer benefit. This position works under limited supervision and exercises independent judgment in data analysis, research, program evaluation, and reporting. The role collaborates extensively with Utility Management, Finance, Customer Service, and Energy Services to support operational excellence and informed decision-making.

Minimum Education and Experience Requirements

Bachelor's degree in Engineering, Finance, Data Analytics, Energy Management, or a related field. Requires Four (4) to six (6) years of experience in utility billing, energy analytics, data analysis, or electric system operations. Experience with electric utility billing systems and energy metrics is strongly preferred. The equivalent combination of work experience and education may be considered.

Special Certifications and Licenses

Valid Driver's License Project Manager Certification or Certified Government/ Public Finance Officer; or ability to obtain within two years.

Desirable Knowledge, Skills, and Abilities

• Strong knowledge of electric utility billing, energy metrics (kWh, kW demand, load factor), rate structures, and tariff application.
• Knowledge of metering systems, AMI/AMR platforms, and utility data workflows.
• Considerable analytical skill with the ability to identify trends, anomalies, and opportunities for optimization.
• Strong communication skills for interacting with operations staff, leadership, customers, and external partners.
• Mastery of advanced Microsoft Excel, including complex formulas, pivot tables, data modeling, and reporting automation.
• Ability to develop clear and concise reports, visualizations, and recommendations for diverse audiences.
• Ability to interpret and apply utility rate schedules, contracts, and regulatory guidance.
• Ability to collaborate effectively with utility leadership for knowledge acquisition, idea exchange, and solution development.
• Strong critical thinking and problem-solving abilities.
• Ability to maintain confidentiality, work under deadlines, and manage multiple priorities.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.
• Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.

Essential Job Functions

• Conducts electric, water, and sewer utility revenue assurance activities, including identifying potential losses in revenue, meter data anomalies, billing discrepancies, or data inconsistencies.
• Performs audits of wholesale customers and large commercial accounts to verify billing accuracy, contracted rates, metering performance, and compliance.
• Evaluates customer classifications and usage patterns; develops recommendations for reclassification or reassignment to more optimal rate structures that balance customer value with municipal energy management goals and with respect to our purchased power costs.
• Identifies opportunities for improved metering synergies, including technological upgrades, system integrations, and data-flow enhancements.
• Analyzes energy consumption data, weather trends, peak load patterns, and forecasting models to support energy purchasing decisions and long-term load planning.
• Supports the evaluation of electric energy purchase options by providing scenario modeling, cost-benefit analysis, and market research.
• Prepares analytical reports, dashboards, and presentations for utility leadership, City Management, and City Council as needed.
• Collaborates with cross-departmental teams to support continuous improvement initiatives, revenue optimization, and customer experience enhancements.
• Conducts research and provides analytical support for policy changes, operational improvements, financial modeling, and strategic planning.
• Responds to inquiries and provides subject-matter expertise related to rates, energy metrics, billing structures, and metering performance.
• Supports community engagement efforts by helping prepare clear, accurate materials that communicate rate information, consumption trends, or program changes.
• Performs all other duties as may be assigned to meet organizational needs.

This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.