ASSISTANT DIRECTOR STUDENT SERVICE CENTERS (UTRGV Employees Only)

University of Texas - Rio Grande Valley; Edinburg (TX); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

The University of Texas Rio Grande Valley is seeking an Assistant Director for Student Service Centers in Edinburg, Texas. This exempt leadership role will direct daily customer service operations within enrollment services to ensure the highest level of student service and compliance.

Responsibilities include supervising staff (document imaging and call center), coordinating training, resolving complex inquiries, advising students on financial aid options, and producing operational reports.

Qualifikationen

• Bachelor's degree from an accredited university.
• Four (4) years of experience within Enrollment Services (Financial Aid, Registrar, Admissions, Recruiting, or related field).
• Supervisory experience.

Aufgaben

• Supervises and assigns duties for staff within Student Services Center and coordinates coverage of all assigned areas.
• Coordinates with training to assess development needs and conduct training for Front Counter or Call Center staff.
• Solves complex customer inquiries and handles challenging front counter issues.
• Advises students regarding enrollment services including financial aid options and responsibilities.
• Maintains knowledge of regulations, eligibility, and documentation for enrollment transactions.
• Reviews and analyzes enrollment documentation for completeness and accuracy.
• Prepares operational reports to ensure efficiency and document service quality.

Kenntnisse

Leadership

Staff supervision

Customer service

Enrollment services

Training & development

Communication

Ausbildung

Bachelor's degree

Tools

Student Information System

CRM software

Microsoft Office

Jobbeschreibung

ASSISTANT DIRECTOR STUDENT SERVICE CENTERS (UTRGV EmployeesOnly)

Posting Number: SRGV9206

Number of Vacancies: 1

Location: Edinburg, Texas

Department: Student Service Centers

FLSA: Exempt

Scope of Job:

Provide daily direction and oversight for assigned area. Responsible for the daily customer service operations and customerservice issues to ensure the highest level of student servicecombined with strict federal, state and institutional compliance inthe area of enrollment services.

Description of Duties:

• Supervises and assigns duties for staff within Student ServicesCenter, document imaging staff and/or Call Center staff.Coordinates coverage of all assigned areas and monitors workschedules and student demands.
• Coordinates with the training area to assess development needsand conduct training for Front Counter or Call Center Staff.
• Solves complex customer inquiries and deals with challengingfront counter issues.
• Communicates information and deadlines with staff to ensure acohesive message.
• Provides escalation and overload support to the Front Counteror Call Center staff when necessary.
• Advises students regarding enrollment services including butnot limited to their financial aid options and responsibilitieswithin the programs available in the Financial Aid Office and otherrelated offices.
• Maintains and communicates knowledge of regulations,eligibility, and documentation requirements concerning enrollmentservices transactions.
• Responds to customer inquiries regarding Student Enrollmentforms, records, policies, and procedures.
• Ensures and provides excellent customer service.
• Maintains a high degree of confidentiality on all sensitiveinformation to which this position is privy.
• Reviews and analyzes Student Enrollment documentation forcompleteness and accuracy.
• Coordinates and conducts evaluations or analysis of a widevariety of Student Enrollment related student record matters andrecommends possible solutions.
• Maintains general knowledge of multiple Student Enrollmentprograms.
• Prepares operational reports to ensure operational efficiencyand document quality of services.
• Maintains a professional working environment that is safe andsecure.
• Performs other duties as assigned.

Supervision Received:

General supervision from assigned supervisor.

Supervision Given:

Direct supervision of assigned staff.

Required Education:

Bachelor's degree from an accredited university

Preferred Education:

N/A

Licenses/Certifications:

N/A

Required Experience:

Four (4) years of experience within Enrollment Services, i.e.Financial Aid, Registrar, Admissions, Recruiting, or other relatedfield.

Preferred Experience:

Supervisory experience.

Equipment:

Use of standard office equipment.

Working Conditions:

Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. UTRGVis a distributed institution, which may require presence atmultiple locations throughout the Rio Grande Valley.

As part of their essential duties, employees in these roles areexpected to maintain a consistent, in-person presence on campus at their assigned locations. Limited exceptions may apply forpositions that are approved as hybrid or fully remote in accordancewith UTRGV policies.

Other:

Must have strong organizational skills and the ability to workeffectively with diverse constituencies, including students,parents, faculty and staff along with the flexibility to handle avariety of duties and projects throughout the year. Ability tocommunicate effectively and possess superior interpersonal skillsas well as strong customer service orientation and ability to impart those skills to members of the staff. May requireflexibility to work evenings and /or weekends. The guidingprinciples of the University of Texas Rio Grande Valley place thehighest priority on student success. As such, the Office of StudentEnrollment is organized to be student-centered and keenly focusedon student success. The Student Services Center will work closelywith other Enrollment Services functional areas to meet studentneeds.

Employment Category:

Full-Time

Minimum Salary:

Commensurate with Experience

Posted Salary:

Commensurate with Experience

Position Available Date:

10/23/2026

Grant Funded Position:

No

EEO Statement:

It is the policy of The University of Texas Rio Grande Valley topromote and ensure equal employment opportunities for allindividuals without regard to race, color, national origin, sex,age, religion, disability, sexual orientation, gender identity orexpression, genetic information or protected veteran status. Inaccordance with the requirements of Title VII of the Civil RightsAct of 1964, the Title IX of the Education Amendments of 1972,Section 504 of the Rehabilitation Act of 1973, and the Americanswith Disabilities Act of 1990, as amended, our University iscommitted to comply with all government requirements and ensuresnon-discrimination in its education programs and activities,including employment. We encourage women, minorities anddifferently abled persons to apply for employment positions ofinterest.

Special Instructions to Applicants:

Dear Applicant,

Human Resources will not be held responsible for redacting anyconfidential information from the documents you attach with yourapplication. The confidential information includes thefollowing:

Date of Birth

Gender

*Ethnicity/Race

Please make sure that you omit this information prior tosubmission. We are advising that Human Resources will be forwardingyour application to the department as per your submission. TheUniversity of Texas Rio Grande Valley reserves the right todiscontinue accepting applications prior to the stated close dateof this position, after meeting the posting requirement of three(3) calendar days.

Additional Information:

UTRGV is a distributed location institution and working location issubject to change based on need.

All UTRGV employees are required to have a criminal backgroundcheck (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approvalfrom the VP of Human Resources.