Graduate Assistant - Brownsville

The University of Texas Rio Grande Valley Job Site; Brownsville (TX); On-site; USD 12,000 - 16,000; Part time

Job summary

The University of Texas Rio Grande Valley invites applications for a Graduate Assistant in the Graduate Admissions & Enrollmt office. This half-time position supports admissions, enrollment and retention through inbound/outbound calls and email communications, delivering accurate information about graduate programs and services.

Responsibilities include learning campus systems, handling inquiries, scheduling, and attending required trainings.

Qualifications

• The position supports admissions, enrollment, and retention for graduate students via calls and electronic communications.
• Strong communication and a focus on customer service are required.
• Ability to learn and navigate multiple campus systems and websites.

Responsibilities

• Learn and operate various operational systems.
• Send and respond to emails regarding admissions.
• Make outbound calls for assigned work tasks.
• Answer incoming calls and provide high-quality service.
• Respond to texts and use CRM systems during calls.
• Research and navigate required web pages for information.
• Attend mandatory trainings as scheduled by the supervisor.

Skills

Multi-tasking

Call Center experience

Customer service

Work under pressure

Evening hours availability

Education

Graduate student status

Job description

Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2 nd Floor
Edinburg, TX 78539

Edinburg: [phone]
Brownsville: [phone]
Office hours:
Monday-Friday
8:00a.m. - 5:00p.m.

Faculty Recruitment:
College of Engineering & Computer Science: [e-mail]

Robert C. Vackar College of Business & Entrepreneurship: [e-mail]

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Please see Special Instructions for more details.

Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
*Date of Birth
*Social Security Number
*Gender
*Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

Title Information

Assistantship Title

Assistantship Title Graduate Assistant

Job Class Code

Job Class Code 10096

FLSA

FLSA Exempt

Minimum Qualifications

1. Must be admitted to a graduate degree program.
2. Must be in good academic standing
3. Be registered full-time for the respective semester – nine (9) semester credit hours during the fall semester, nine (9) semester credit hours during the spring semester, or three (3) semester credit hours during the summer session or be registered in the required number of semester credit hours to fulfill the only remaining requirements of the degree plan.

Position Information

Posting Number

Posting Number A0905

Working Title

Location

College

College N/A

Department

Department Graduate Admissions & Enrollmt

Division

Division Division of Strategic Enrollment and Student Affairs

FTE

FTE .5

Scope of Job

• Ability to learn various operational systems and monitor them simultaneously
• Send and respond to emails
• Make outgoing calls for assigned work assignments
• Answer incoming calls and provide a high quality level of service
• Attend to text message and c system while in a call
• Research, study and understand how to navigate the necessary web pages
• Attend mandatory trainings as assigned or scheduled by the Supervisor

Discipline Specific Required Qualifications

The purpose of the position is to support the admissions, enrollment, and retention functions of graduate students through inbound and outbound calls and electronic communications. Our goal is to provide an excellent level of customer service while offering accurate and timely information regarding our graduate programs and services.

Preferred Qualifications

• Be able to multi-task independently and follow directions
• Call Center or High Traffic Customer Service Experience
• Work well under pressure and be able to meet deadlines
• Provide an excellent level of customer serviceBe available to work a 20 hour work week within the hours of operation.
• Current hours of operation: Monday – Friday 8:00 AM – 5:00 PM (possible evening hours 10 AM – 7 PM)

Salary $1,250/mo

Number of Vacancies

Number of Vacancies 1

Desired Start Date

Desired Start Date 06/01/2023

EEO Statement

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest.

Open Date

Open Date 05/24/2023

Special Instructions to Applicants

Dear Applicant,
Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
Date of Birth
*Social Security Number
Gender
*Ethnicity/Race
Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission.
The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

Required fields are indicated with an asterisk (*).