Assistant Director, Patient Services & Dining Operations

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 53,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employer-contributed Retirement Plan

Paid Time off & Holidays

Tuition assistance

Job summary

Johns Hopkins Hospital seeks an Assistant Director for Patient Services to provide operational and strategic leadership for patient meal programs, aligning with patient care standards and organizational goals. You will oversee dining systems, quality, staffing, training, compliance with sanitation and accreditation, and drive initiatives to improve patient experience.

AAS in food services or hospitality, 7+ years in large-scale food service, and ServSafe certification required; Registered

Qualifications

• Associate’s degree in food services or hospitality; substitutions allowed per policy.
• 7+ years of experience in large-scale/high-volume food service with 2 years in management.
• ServSafe Manager Certification required; must be obtained within 90 days of hire.
• Registered Dietitian preferred.
• Excellent written and verbal communication with confidentiality, tact, and diplomacy.

Responsibilities

• Provide operational and strategic leadership for patient meal services, aligning with organizational goals and patient care standards.
• Oversee patient dining systems and workflows, including technology-enabled meal ordering and service delivery models.
• Establish and monitor quality standards related to food safety, service, presentation, and patient satisfaction.
• Lead workforce planning efforts, including staffing models, scheduling strategies, training programs, and performance management.
• Supervise and support patient services leadership staff, fostering accountability, development, and engagement.
• Ensure compliance with applicable regulatory, accreditation, and sanitation requirements.
• Drive initiatives focused on customer satisfaction, service recovery, and experience improvement.
• Oversee quality assurance and performance improvement activities, using data and patient feedback to guide enhancements.
• Develop and maintain policies, procedures, and standards related to patient meal services.
• Collaborate with clinical, operational, and support departments to deliver a coordinated and unified food service experience.

Skills

Leadership

Communication

Education

Associate degree in food services/hospitality

Job description

Johns Hopkins Hospital seeks an Assistant Director for Patient Services to provide operational and strategic leadership for patient meal programs, aligning with patient care standards and organizational goals. You will oversee dining systems, quality, staffing, training, compliance with sanitation and accreditation, and drive initiatives to improve patient experience.

AAS in food services or hospitality, 7+ years in large-scale food service, and ServSafe certification required; Registered