Asst Dir Patient Services

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 53,000 - 93,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Employer-contributed Retirement Plan

Paid Time off & Holidays

Tuition assistance

Job summary

Johns Hopkins Hospital seeks an Assistant Director for Patient Services to provide operational and strategic leadership for patient meal programs, aligning with patient care standards and organizational goals. You will oversee dining systems, quality, staffing, training, compliance with sanitation and accreditation, and drive initiatives to improve patient experience.

AAS in food services or hospitality, 7+ years in large-scale food service, and ServSafe certification required; Registered

Qualifications

• Associate’s degree in food services or hospitality; substitutions allowed per policy.
• 7+ years of experience in large-scale/high-volume food service with 2 years in management.
• ServSafe Manager Certification required; must be obtained within 90 days of hire.
• Registered Dietitian preferred.
• Excellent written and verbal communication with confidentiality, tact, and diplomacy.

Responsibilities

• Provide operational and strategic leadership for patient meal services, aligning with organizational goals and patient care standards.
• Oversee patient dining systems and workflows, including technology-enabled meal ordering and service delivery models.
• Establish and monitor quality standards related to food safety, service, presentation, and patient satisfaction.
• Lead workforce planning efforts, including staffing models, scheduling strategies, training programs, and performance management.
• Supervise and support patient services leadership staff, fostering accountability, development, and engagement.
• Ensure compliance with applicable regulatory, accreditation, and sanitation requirements.
• Drive initiatives focused on customer satisfaction, service recovery, and experience improvement.
• Oversee quality assurance and performance improvement activities, using data and patient feedback to guide enhancements.
• Develop and maintain policies, procedures, and standards related to patient meal services.
• Collaborate with clinical, operational, and support departments to deliver a coordinated and unified food service experience.

Skills

Leadership

Communication

Education

Associate degree in food services/hospitality

Job description

For more than 125 years, The Johns Hopkins Hospital has been a leader in the diagnosis and treatment of disease. Above all, we aim to provide the highest-quality health care and service to all our patients.

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth. Make it happen at Hopkins.

What awaits you:

• Passionate leadership team dedicated to continuous improvement
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE!

As the Assistant Director for Patient Services, you will:

• Provide operational and strategic leadership for patient meal services, ensuring alignment with organizational goals and patient care standards
• Oversee patient dining systems and workflows, including technology-enabled meal ordering and service
  delivery models
• Establish and monitor quality standards related to food safety, service consistency, presentation, and
  patient satisfaction
• Lead workforce planning efforts, including staffing models, scheduling strategies, training programs, and
  performance management
• Supervise and support patient services leadership staff, fostering accountability, development, and
  engagement
• Ensure compliance with applicable regulatory, accreditation, and sanitation requirements
• Drive initiatives focused on customer satisfaction, service recovery, and experience improvement
• Oversee quality assurance and performance improvement activities, using data and patient feedback to guide enhancements
• Develop and maintain policies, procedures, and standards related to patient meal services
• Collaborate with clinical, operational, and support departments to deliver a coordinated and unified food
  service experience

What you'll have:

• Associate’s degree in food services, hospitality /related field required. One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education
• 7+ years of experience in large-scale/ high-volume food service that includes 2 years of management
  capacity
• ServSafe Manager Certification required. In accordance with DC regulations, certification must be obtained
  within 90 days of hire.
• Registered Dietitian preferred
• Excellent written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy
  

Salary Range: Minimum 38.44/hour - Maximum 67.27/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.