Assistant Director of Operations

Anneismyagent; Henderson (KY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid holidays

Sam's Club membership

Opportunity for advancement

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Job summary

Anne Boyd State Farm in Henderson, KY is seeking an Assistant Director of Operations to oversee daily office activities, coordinate workflows, and align processes with office goals. You will support Anne and help deliver strong customer service day to day.

This role requires organization, clear communication, and a proactive approach to improve operations, reporting, scheduling, and outreach efforts. In this in-person position, you will collaborate with the agent and management team to serve the

Qualifications

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.

Responsibilities

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.
• Provide direct support to Anne on daily priorities and office coordination.
• Help with customer service interactions so clients feel informed and cared for.

Skills

Organizational abilities

Analytical abilities

Written communication

Verbal communication

Operations experience

Customer service experience

Microsoft Office

Tools

Microsoft Office

Job description

Benefits:

• Paid holidays
• Sam's Club membership
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Bonus based on performance

You May Be a Great Fit as the Assistant Director of Operations at Anne Boyd State Farm if:

• You’re detail-oriented, especially when handling sensitive information or important matters.
• You stay organized and focused, even when juggling multiple conversations or tasks.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You bring optimistic energy and can turn stressful moments into moments of reassurance.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.

Location Address: 316 14th St, Henderson, KY 42420

At Anne Boyd State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

The Assistant Director of Operations supports the daily management of office activities and assists with implementing business processes that align with office goals. This position plays an important role in coordination, team communication, and operational consistency. In Anne’s office, this role also provides direct support to Anne and helps deliver strong customer service day to day.

This is a full-time, in-person role at our Henderson, KY office. Typical office hours are Monday–Thursday 8:30 AM–5:00 PM and Friday 9:00 AM–5:00 PM (closed Saturday–Sunday).

Responsibilities:

• Assist in managing workflows and office scheduling.
• Support team performance through administrative oversight.
• Contribute to marketing and outreach efforts.
• Prepare and review reports on productivity and customer engagement.
• Collaborate with the agent and management team on operational strategies.
• Provide direct support to Anne on daily priorities and office coordination.
• Help with customer service interactions so clients feel informed and cared for.

Qualifications:

• Strong organizational and analytical abilities.
• Effective written and verbal communication skills.
• Experience in operations, administration, or customer service preferred.
• Proficient in Microsoft Office or similar tools.
• No insurance license required for this role.