Assistant Spa Director

HSH Group / The Peninsula Hong Kong; United States; On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Complimentary employee meals

Discounted parking

Discounted/complementary room nights

Spa services discount 50%

Spa retail discount 25%

Life insurance

Long-term disability

Retirement plan with 5% company match

Job summary

The Peninsula Chicago is seeking an Assistant Director to join our Spa team and help achieve the brand’s objectives while creating memorable guest experiences.

As part of a Five Star Five Diamond luxury property, you will manage spa operations, supervise staff, and ensure impeccable service in a fast-paced environment. Competitive benefits include exceptional health coverage and a 401(k) with company match.

Qualifications

• 5+ years of managerial experience in a luxury property.
• Knowledge of PMS/Opera; rooms department knowledge preferred.
• Ability to handle high work demand and pressure with strong organization.
• Excellent command of written and spoken English.

Responsibilities

• Manage spa retail operations and personnel per business plan.
• Ensure cleanliness and daily checks of spa facilities.
• Delegate and supervise maintenance and member requests.
• Recommend improved cleaning products and methods for sanitation.
• Monitor mechanical, electrical, and heating systems and respond to issues.
• Maintain inventory system for spa services and products.
• Train, supervise, and schedule associates for coverage.

Skills

Managerial experience

Organizational skills

English proficiency

Tools

PMS/Opera

Job description

The Peninsula Chicago is seeking an Assistant Director to join our Spa team to achieve the company's objectives and create a memorable guest experience.

• Be a part of a Five Star Five Diamond luxury brand
• Work with a busy, fast paced environment
• Exceptional health benefits package and 401(k) with company match

Key Accountabilities

• Manages spa retail operations and personnel. Ensures retail operations adhere to business plan objectives. Reviews and approves purchase planners, pricing recommendations and inventory tracking.
• Responsible for managing and ensuring cleanliness of spa facilities. Ensures completion of daily checklists and hourly walkthroughs.
• Delegates and supervises the completion of all maintenance improvements and member requests.
• Recommends improved cleaning products or cleaning methods toward optimal levels of sanitation and cleanliness.
• Monitors the operation of the mechanical, electrical and heating facilities through routine preventative maintenance and repairs and follows proper notification procedures in the event of equipment failure.
• Completes proper inventory system for spa services and products.
• Trains, supervises, and schedules associates to ensure continuous coverage and efficient service delivery.

General Requirements

• Must have at least 5 years of managerial experience in a similar role in a luxury property.
• Knowledge of PMS/Opera and some knowledge in rooms department preferred
• Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
• Excellent command of written and spoken English

Benefits We Offer

• 10 vacation days per year
• 9 paid holiday days per year
• 5 Chicago Paid Sick Leave days per year
• 5 Chicago Paid Leave days per year
• Complimentary employee meals
• Discounted parking
• Discounted and complimentary room nights at The Peninsula Hotels
• 50% discount on spa services
• 25% discount on spa retail
• 80% company-paid medical, dental, and vision coverage
• Complimentary life insurance
• Complimentary long-term disability
• Retirement plan with 5% company match

To be considered for the position, you must have work authorization in the United States. The salary range for this role is $70,000-80,000 per year.