Assistant Director of Front Office

DC Global Talent Inc.; Miami (FL); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Relocation assistance

Learning and development opportunities

Leadership role at luxury hotel

Job summary

DC Global Talent Inc. is seeking a seasoned Assistant Director of Front Office for a luxury lifestyle hotel in Miami.

This senior role leads the Front Office with a focus on delivering exceptional guest experiences and driving financial and operational performance. You will mentor the Front Office team, uphold brand standards, and collaborate with Housekeeping, Reservations, and F&B to ensure seamless, personalised service across a 24-hour operation.

Qualifications

• Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel.
• Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement.
• Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting.

Responsibilities

• Lead Front Office operations to deliver luxury service standards.
• Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable.
• Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development.
• Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed.
• Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs.
• Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts.
• Collaborate closely with Housekeeping, Reservations, and F&B teams to deliver a cohesive guest experience.
• Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores.

Skills

Front Office leadership

Guest experience

Communication skills

Interpersonal skills

Revenue management

Education

Hospitality Management degree

Job description

Luxury Lifestyle Hotel • Miami, Florida • USD $90,000 - $95,000 per year

ABOUT THE ROLE

We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.

WHAT YOU'LL DO

• Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards
• Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable
• Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development
• Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed
• Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs
• Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts
• Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience
• Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores

WHAT YOU BRING

• Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment
• Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement
• Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting
• Excellent communication and interpersonal skills, both verbal and written
• Flexible and comfortable leading in a 24-hour operational environment
• Post-secondary diploma or degree in Hospitality Management or a related field is a plus
• Valid US work authorization required - visa sponsorship is not available

WHAT'S OFFERED

• USD $90,000 - $95,000 per year
• Relocation assistance available for qualifying US-based candidates
• Learning and development opportunities with career growth potential
• A leadership role at a prominent luxury lifestyle hotel in Miami