Director of Spa

D.c.-Global-Talent-Inc.; Miami (FL); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Bonus up to 20%

Relocation assistance

Benefits package

Leadership role

Job summary

Luxury Lifestyle Hotel in Miami Beach seeks a Director of Spa to lead and elevate the spa, fitness, and retail operations. This senior role drives guest satisfaction, revenue growth, and a standout wellness experience, reporting to senior leadership with a focus on strategic packages and cross-department collaboration.

The ideal candidate has luxury hotel spa leadership experience, strong commercial acumen, and a passion for guest experience.

Qualifications

• Proven senior spa leadership experience
• Forbes Travel Guide property experience required
• Strong track record of elevating guest satisfaction and service standards
• Creative ability to develop spa packages and promotions
• Commercial acumen with revenue, budget, and retail experience
• Massage therapy background is a plus
• Excellent communication and leadership skills
• US work authorization required

Responsibilities

• Lead the full operation of the spa and oversee the Assistant Director and spa team
• Drive guest satisfaction scores and service quality across all spa and wellness touchpoints
• Develop creative packages, promotions, and experiential offerings to attract clients and drive ancillary revenue
• Identify opportunities to grow retail sales across spa and hotel outlets
• Provide leadership support to fitness and retail operations for a cohesive guest experience
• Execute sales, marketing, and wellness programming to cultivate business from guests, locals, and members
• Establish clear quality standards and reinforce them through training and coaching
• Collaborate with Marketing, Revenue, Sales, and Finance to maximize commercial performance
• Drive team development, engagement, and innovation across wellness operations

Job description

DIRECTOR OF SPA

Luxury Lifestyle Hotel • Miami Beach, FL • USD $125,000 - $150,000 + Up to 20% Bonus

ABOUT THE ROLE

We are looking for a Director of Spa for a luxury lifestyle hotel in Miami Beach. This is a senior commercial and isresponsible for elevating the spa and wellness experience, driving guest satisfaction scores, and delivering consistent financial performanceacross the spa, fitness, and retail operations. This is not a role for a first-time Director, we are looking for a seasoned Spa Director who can both operate and elevate, bringing creativity, commercial acumen, and a genuine passion for guest experience.

WHAT YOU'LL DO

• Lead the full operation of the spa, overseeing the Assistant Director of Spa, supervisors, and the wider spa team
• Drive and improve guest satisfaction scores and overall service quality across all spa and wellness touchpoints
• Develop creative packages, promotions, and experiential offerings that attract new clients and drive incremental revenue
• Identify strategic opportunities to grow retail sales across spa and hotel outlets
• Provide leadership support to the fitness centre and retail operations, ensuring a cohesive and elevated guest experience
• Execute measurable sales, marketing, and wellness programming initiatives to cultivate business from in-house guests, local residents, andmembers
• Establish clear quality standards, reinforcing them through training, coaching, and continuous performance evaluation
• Collaborate closely with Marketing, Revenue Management, Sales, and Finance to maximise commercial performance
• Drive team development, engagement, and innovation across the wellness operation

WHAT YOU BRING

• Proven experience as a Director of Spa within a luxury hotel or resort environment. First-time Directors and Assistant Directors will not be considered for this role.
• Forbes Travel Guide property experience is required
• A track record of improving guest satisfaction scores and elevating service standards
• Strong creative ability to develop compelling spa packages, promotions, and wellness programmes
• Commercial acumen with experience driving revenue, managing budgets, and identifying retail and ancillary income opportunities
• A therapy or treatment background is a strong advantage
• Excellent communication and leadership skills with the ability to inspire and develop a spa team
• Massage Therapy license is highly preferred
• Must have valid US work authorization

WHAT'S OFFERED

• USD $125,000 - $150,000 per year
• Discretionary performance bonus of up to 20%
• Relocation assistance available for qualifying US-based candidates
• Comprehensive benefits package
• A leadership role at a prominent luxury lifestyle hotel in Miami Beach