Director of Spa

DC Global Talent Inc.; Miami (FL); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Up to 20% discretionary bonus

Relocation assistance available

Job summary

DC Global Talent Inc. is seeking a seasoned Director of Spa for a luxury Miami Beach hotel. The role oversees spa operations, elevates service standards, and drives financial performance across spa, fitness, and retail.

The ideal candidate has Forbes Travel Guide experience, a proven track record in guest satisfaction, and strong commercial acumen. Massage background and US work authorization are preferred and relocation support may be available.

Qualifications

• Proven experience as a Director of Spa within a luxury hotel or resort.
• Forbes Travel Guide property experience required.
• Track record of improving guest satisfaction scores and elevating service standards.
• Commercial acumen with revenue growth and budget management.

Responsibilities

• Oversee the full spa operation and supervise the spa leadership team.
• Drive guest satisfaction scores and service quality across spa and wellness touchpoints.
• Develop creative spa packages and experiential offerings to attract clients.
• Grow retail revenue and coordinate with marketing, revenue, sales and finance.
• Lead training, coaching and performance evaluation to maintain standards.

Skills

Director level experience

Guest satisfaction improvement

Leadership and team development

Commercial acumen

Spa/Wellness program development

Massage therapy background

US work authorization

Job description

Luxury Lifestyle Hotel • Miami Beach, FL • USD $125,000 - $150,000 + Up to 20% Bonus

ABOUT THE ROLE

We are looking for a Director of Spa for a luxury lifestyle hotel in Miami Beach. This is a senior commercial and is responsible for elevating the spa and wellness experience, driving guest satisfaction scores, and delivering consistent financial performance across the spa, fitness, and retail operations. This is not a role for a first-time Director, we are looking for a seasoned Spa Director who can both operate and elevate, bringing creativity, commercial acumen, and a genuine passion for guest experience.

WHAT YOU'LL DO

• Lead the full operation of the spa, overseeing the Assistant Director of Spa, supervisors, and the wider spa team
• Drive and improve guest satisfaction scores and overall service quality across all spa and wellness touchpoints
• Develop creative packages, promotions, and experiential offerings that attract new clients and drive incremental revenue
• Identify strategic opportunities to grow retail sales across spa and hotel outlets
• Provide leadership support to the fitness centre and retail operations, ensuring a cohesive and elevated guest experience
• Execute measurable sales, marketing, and wellness programming initiatives to cultivate business from in-house guests, local residents, and members
• Establish clear quality standards, reinforcing them through training, coaching, and continuous performance evaluation
• Collaborate closely with Marketing, Revenue Management, Sales, and Finance to maximise commercial performance
• Drive team development, engagement, and innovation across the wellness operation

WHAT YOU BRING

• Proven experience as a Director of Spa within a luxury hotel or resort environment. First-time Directors and Assistant Directors will not be considered for this role.
• Forbes Travel Guide property experience is required
• A track record of improving guest satisfaction scores and elevating service standards
• Strong creative ability to develop compelling spa packages, promotions, and wellness programmes
• Commercial acumen with experience driving revenue, managing budgets, and identifying retail and ancillary income opportunities
• A therapy or treatment background is a strong advantage
• Excellent communication and leadership skills with the ability to inspire and develop a spa team
• Massage Therapy license is highly preferred
• Must have valid US work authorization

WHAT'S OFFERED

• USD $125,000 - $150,000 per year
• Discretionary performance bonus of up to 20%
• Relocation assistance available for qualifying US-based candidates
• A leadership role at a prominent luxury lifestyle hotel in Miami Beach