Assistant Director of Financial Aid

The General Hospital Corporation; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

The General Hospital Corporation located in Boston, MA, seeks an Assistant Director of Financial Aid to oversee daily operations and ensure high-quality counseling for students and families.

The role supports Mass General Brigham University of Health Professions in recruitment, retention and exceptional customer service, with a focus on BBAY processes, compliance, and operational effectiveness across core financial aid functions.

Qualifications

• Bachelor's Degree required; master's preferred.
• 3-5 years of financial aid or customer service experience.

Responsibilities

• Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current statuses.
• Independently perform file review, federal verification, and federal and institutional awarding; manage SAIG import/export; oversee private loan portfolio and state programs; review scholarship and loan applications; exercise professional judgment for special circumstances.
• Create, edit, and timely communicate financial aid information (virtual and print); develop programming for new student enrollment and aid communication.
• Collaborate with the Associate Director and Director to generate statistical reports on loan and scholarship data; monitor enrollment trends.
• Stay current on university and federal financial aid policies.
• Present financial aid information at university events and orientations.
• Perform other related duties within OES in support of Financial Aid, admission, student services and registration.

Skills

Organizational skills

Communication skills

MS Office

Data management

Confidential information handling

Education

Bachelor's degree

Tools

Datatel Colleague Financial Aid Module

Federal Direct Systems

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Reporting to the Director of Financial Aid, the Assistant Director of Financial Aid has primary responsibility for the day-to-day management of financial aid activities and services for students. The Assistant Director of Financial Aid plays a key role in supporting Mass General Brigham University of Health Professions' goals for student recruitment, retention, and exceptional customer service, this position provides comprehensive financial aid counseling and support to students and their families and assists with the administration, compliance, and operational effectiveness of the University's financial aid programs. The Assistant Director advises students and families on financial aid eligibility, awarding, financing options, debt management, and financial planning in a BBAY (bi-annual) environment. The position serves as a knowledgeable resource for students, families, and internal and external partners, while providing expertise and operational support across core financial aid functions.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree? No

Experience

Financial Aid and/or strong customer service experience 3-5 years required

Knowledge, Skills and Abilities

• Excellent organizational, time management, verbal, and written communication skills, and strong interpersonal skills.
• Excellent communication and interpersonal skills, with the ability to provide clear and supportive guidance to students.
• Proficiency in financial aid systems, including Colleague Financial Aid Module and Federal Direct Systems. MS Office and data management systems.
• Knowledge of federal financial aid procedures and regulations.
• Ability to handle sensitive and confidential information with discretion.

Additional Job Details (if applicable)

• (25%%) Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current statuses, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds, and financial wellness for students.
• ( 60% %) Independently perform file review, federal verification, and federal and institutional awarding. Import/Export from Department of Education SAIG mailbox, manage private loan portfolio manage state programs, award and renew scholarships, review applications for short-term loans, and exercise sound professional judgment for special circumstance requests within the BBAY environment.
• (10%) Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). Develop student programming for new student enrollment and aid, paying the bill, and loan repayment information and other programming as needed
• (5%) Work with the Associate Director and Director to create statistical reports related to institutional and federal loan reporting; enrollment trends and scholarship management data
• (5%) Remain current regarding Institute and federal financial aid policies
• (3%) Present financial aid information and related topics at MGBU events such as admission sessions, new student open house, and orientation events.
• (2%) Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary

EDUCATION AND EXPERIENCE QUALIFICATIONS :

Bachelor's Degree, masters preferred in a related Administrative, Business, Liberal Arts, or Social Sciences Discipline. Minimum 3-5 years experience in financial aid . Excellent organizational, time management, verbal and written communication skills and strong interpersonal skills are required. Knowledge of federal financial aid procedures and regulations, understanding of current issues in financial aid, as well as proficient use of Datatel's Colleague Financial Aid Module and Federal Direct systems required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED :

• a) Administrative Skills - Excellent communication and interpersonal skills; customer-service oriented. Must also have the ability to handle multiple priorities and tasks in an environment that has constant interruptions. Must be detail oriented.
• b) Technical Skills - Skilled in using Ellucian